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Forums » List all forums » » Forum: Discussion Forums » » » Thread: Ads still appearing after paying for Premium subscription |
| Posted by johnhorn at Jan 26, 2009, 11:54:12 AM |
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Ads still appearing after paying for Premium subscription We use localendar on our library website. We pay for the Premium subscription so that ads are not included. I paid for the subscription renewal in December 08 and the ads started reappearing a couple of weeks ago. I'd just like the ads removed. Thanks very much. |
| Posted by SarahGiles at Jan 28, 2009, 9:37:48 AM |
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Re: Ads still appearing after paying for Premium subscription I actually show that your account expired 1/12/09. I looked up your email associated with your account in the PayPal system and did not find your payment information. Did you receive a confirmation number that PayPal processed your subscription? If so, please email it to me and I can try to help you from there. Otherwise, I would contact PayPal directly and find out where the mix up was. Sarah Giles Support Associate Localendar |
| Posted by tbay1999 at Jan 30, 2009, 11:06:58 AM |
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Re: Ads still appearing after paying for Premium subscription I am recieving google adds on different days of the month. When I click on the add it will close out but then a new add appears either on the same day or a differnt day. There all over the calendar. |
| Posted by handsontiffin at Jan 30, 2009, 5:30:08 PM |
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Re: Ads still appearing after paying for Premium subscription I signed up today for a premium ad-free calendar, and the ads are all over the place! My paypal receipt went through just after 10am EST. It is now after 5pm EST, and I am still looking at those horrid ads on my calendar despite signing out and signing in again. This is extremely unfortunate because I sent out a huge email today to my listserve telling my subscribers to check out the new ad-free calendar. This is NOT impressive. I would like to know where to obtain the ad-free html that I paid for. |
| Posted by mattmarkel at Jan 30, 2009, 6:03:29 PM |
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Re: Ads still appearing after paying for Premium subscription I'm having the same problem - I have signed up for premium service, it shows an expiration date in 2010, but the ads still are appearing. Matt Markel |
| Posted by support at Jan 30, 2009, 10:11:12 PM |
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Re: Ads still appearing after paying for Premium subscription The issue has been corrected. Within the past 20 hours, for approximately 15,000 members, a recent change caused ads to appear on the month block-view (not Month-List, or the other views or feeds) of published calendars. We became aware of the issue and immediately created and tested a patch. Our apologies for the inconvenience. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by johnhorn at Feb 4, 2009, 12:30:09 PM |
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Re: Ads still appearing after paying for Premium subscription Sarah: a payment to localendar was made on 12-14-08. here's what I copied off paypal: Original Transaction Date Type Status Details Amount Dec. 14, 2008 Payment To localendar.com Completed ... -$9.95 USD I can copy more info but am wary of copying info that will be public. Please let me know what I need to resolve this. Now ads are embedded on Saturday. Thanks! |
| Posted by johnhorn at Feb 4, 2009, 12:32:27 PM |
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Re: Ads still appearing after paying for Premium subscription Sarah: here is the info I believe you want Subscription Payment Sent (Unique Transaction ID #3KU3235744684203U) There was another number listed also...let me know if you need that as well. Thanks again! |
| Posted by SarahGiles at Feb 6, 2009, 8:33:55 PM |
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Re: Ads still appearing after paying for Premium subscription Please email this information to support@localendar, as I am going to delete the details of this so they are not made public. Sarah Giles Support Associate Localendar |
| Posted by johnhorn at Feb 16, 2009, 1:09:13 PM |
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Re: Ads still appearing after paying for Premium subscription Sarah: we're still getting the ads on our calendar. I've sent the info you requested to support@localendar but I've gotten no personal response and there's been no resolution of problem. I am slightly frustrated at this point as it has gone on for some weeks now. Thanks for anything you can do. |
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