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Posted by jsbhs at Feb 1, 2009, 1:13:08 PM

How do you change annual billing information?
I've tried for the past two billing cycles to get the information on how to change who receives the paypal bills for the annual premium. Matt Hudgins has responded both last year and this year that I need to contact PayPal.

I responded both last year and this year that PayPal doesn't control WHO is billed--that surely comes from localendar's billing information. I bought the subscription for my public school since they didn't have a PayPal account. Now they wish to take over the bills and I can't get the changes made with localendar.

There has been no help with support questions as the answers are always the same.

I have cancelled the automatic billing cycle with PayPal so now there will be no way to renew this premium account which we are using all the time.

Could someone just provide a process by which to change the billing information WITH localendar.com PLEASE? It should be that hard to do.

And please don't attempt to say you haven't been contacted recently. I just emailed support today and got the same answer back--contact PayPal.

Thanks!

Posted by jsbhs at Feb 1, 2009, 1:21:31 PM

Re: How do you change annual billing information?
This account is pay through 2010 at this time.

Additional information showing that PayPal states localendar.com should be contacted if there are questions about the subscription which leads one to believe that control over what account is being billed is with localendar.com NOT Paypal:

-=-=-=-=-=-=-=-=-

You have successfully cancelled your subscription to Premium Webmaster

You will not be billed for this subscription again.

-----------------------------------
Cancellation Details
-----------------------------------

Cancellation Date: Feb. 1, 2009
Subscription Name: Premium Webmaster
Subscription Number: S-7T830391TE955612P
Item Number: 1234567890

-----------------------------------
Contact Information
-----------------------------------

If you have any questions about this subscription, please contact localendar.com.

Business Name: localendar.com
Contact Email: support@localendar.com
Contact Phone:

Sincerely,
PayPal

Posted by SarahGiles at Feb 4, 2009, 9:40:19 AM

Re: How do you change annual billing information?
You should cancel your existing subscription with PayPal, and have the new maintainer sign up for a renewal some time before the current subscription expires.

Sarah Giles
Support Associate
Localendar