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Forums » List all forums » » Forum: Known Problems » » » Thread: I have been billed again and paypal has cancelled this automatic payment again |
| Posted by pmccalendar at Jun 15, 2009, 7:06:55 PM |
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I have been billed again and paypal has cancelled this automatic payment again I have the documentation that since 2007 when I cancelled the Premium service with Localendar, I have been billed on or about 6.12.2007, 6.12.2008 and again 6.12.2009 for $29.95. I have the documentation from PAYPAL in 2007 and 2008 where a refund was issued for this amount from paypal after i contacted localendar about this recurring problem. Again, I am requesting that you review my records and see that there were 4 concurrent subscriptions on this account and i was being billed continuously. I have not used this premium service since 2007 and NOW I request a reversal of my paypal payment for the payment sent on or about 6.12.2009. I wish to avoid further time spent resolving this matter. Thanks you vincent  ---------------------------------------- It is sometimes better to be lucky than smart! |
| Posted by SarahGiles at Jun 16, 2009, 7:53:54 PM |
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Re: I have been billed again and paypal has cancelled this automatic payment again If you have confirmation from PayPal, then you need to contact them in order to resolve this matter. We do not have a way to refund money that should not have been charged year after year. This is an error on their end. Somehow their records are not matching yours. Sarah Giles Support Associate Localendar.com |
| Posted by pmccalendar at Jun 16, 2009, 9:24:22 PM |
Re: I have been billed again and paypal has cancelled this automatic payment againActually, there were 4 subscriptions to the same account that were cancelled. I still show on my bank statement that I was CHARGED twice for $29.95 6.16.2009 and the 12th or 15th. I also have email communication of these charges being reversed in 2007, 2008 at roughly the same time June 12th and now this year. I still am not at the bottom of this. Recent activity - Last updated June 16, 2009 4:43 PM PDT Show File Type To/From Name/Email/Phone Date Status Details Action Amount Fee Transfer From PayPal Balance Adjustment Jun. 15, 2009 Completed Details $29.95 USD $0.00 USD Subscription Cancellation To localendar.com Jun. 15, 2009 Canceled Details ... ... Subscription Cancellation To localendar.com Jun. 15, 2009 Canceled Details ... ... Subscription Cancellation To localendar.com Jun. 15, 2009 Canceled Details ... ... Payment To localendar.com Jun. 15, 2009 Completed Details -$29.95 USD $0.00 USD Transfer From Bank Account Jun. 15, 2009 Completed Details $29.95 USD $0.00 USD Payment To localendar.com Jun. 12, 2009 Completed Details -$29.95 USD $0.00 USD Transfer From Bank Account Jun. 12, 2009 Completed Details $27.95 USD $0.00 USD Payment To localendar.com Jun. 12, 2009 Uncleared Details -$29.95 USD $0.00 USD Transfer From Bank Account Jun. 12, 2009 Uncleared Details $29.95 USD $0.00 USD - Hide quoted text - On Tue, Jun 16, 2009 at 7:34 PM, localendar support <support@localendar.com> wrote: So, you received confirmation from PayPal that your subscription was cancelled? Thanks for using localendar! Matt Olgins Support Associate Okay this is all fine and dandee, but I have been the one having to do all the footwork, and then I have to address these issues on a public forum to get any kind of response. It is just fine when the funds come in but when there is a problem you guys just clam up. How could there have been 4 different automatic payments being sent to you guys and you accounting department didn't flag this. Will youplease have you billing department look at this account and sort it out for me please. ---------------------------------------- It is sometimes better to be lucky than smart! |
| Posted by support at Jun 17, 2009, 2:29:04 PM |
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Re: I have been billed again and paypal has cancelled this automatic payment again I refunded the 3 subscriptions I saw (which it appears you cancelled already - cool) but you mentioned a 4th? Can you please check paypal and let me know if there's still a different transaction hanging out there (supplying the ID would be especially helpful) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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