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Forums » List all forums » » Forum: Known Problems » » » Thread: ads have appeared and we have premium service |
| Posted by clovergarden at Jul 10, 2009, 9:08:41 AM |
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ads have appeared and we have premium service Paypal has renewed my webmaster account but now ads are appearing in the calendar. The calendar is for clovergarden, my name is Jean Z Koehler, and payment was completed last month. Please make sure my account is updated and remove the ads. Thank you. |
| Posted by clovergarden at Jul 12, 2009, 9:37:32 AM |
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Re: ads have appeared and we have premium service Here is the Paypal info on my renewal. Please let me know when everything is straightened out. Thanks. Subscription name: Jean Z Koehler Transaction date: Jun 8, 2009 Transaction time: 04:10:49 PDT Funding source: Instant Transfer Subscription number: S-1B007118J35715511 localendar support wrote: > I show that your calendar expired 7/8/09. Did you receive a confirmation of payment through PayPal? If so, please send me the transaction ID, subscription # or a way of locating your information in PayPal so that I may assist you further. > > Thanks for using localendar! > > *Matt Olgins* > /Support Associate/ > localendar.com > support@localendar.com <mailto:support@localendar.com> > > /For the fastest response, don't forget to check out the localendar support forums first !!/ > > > --- On *Fri, 7/10/09, jeanzk@mindspring.com /<jeanzk@mindspring.com>/* wrote: > > > From: jeanzk@mindspring.com <jeanzk@mindspring.com> > Subject: [Unable to Sign On] Support Form, Case #65377 > To: localendar@yahoo.com > Date: Friday, July 10, 2009, 9:13 AM > > Why does my calendar have ads? We pay for Premium Webmaster > service and it was just renewed. Please remove the ads ASAP and > let my know how that happened so I can prevent it in the future. > Thank you. Jean Z Koehler webmaster - Clover Garden School > Burlington, NC > > *Member Logon: clovergarden > <http://www.localendar.com/elsie?JSP=SystemMonitorMemberManager&member_logon=clovergarden>* > *Sending Email: jeanzk@mindspring.com > <http://www.localendar.com/elsie?JSP=SystemMonitorMemberManager&member_email=jeanzk@mindspring.com>* > > Browser type and version IE 7.0 > Browser build > Platform WinXP > Cookies supported true > Cookies enabled > JavaScript supported true > JavaScript enabled > > ------------------------------------------------------------------------ > > > No virus found in this incoming message. > Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.11/2232 - Release Date: 07/11/09 17:56:00 > > |
| Posted by support at Jul 17, 2009, 12:43:34 PM |
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Re: ads have appeared and we have premium service Hi Jean, Please see my email response. I suspect you changed your member name sometime after joining localendar? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by clovergarden at Jul 20, 2009, 4:16:15 PM |
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Re: ads have appeared and we have premium service Yes, I'd forgotten that I changed the calendar name. Please go ahead and apply the jeanzk renewal to clovergarden. I will go thru paypal and fix my end of the problem. Thank you for figuring out the problem. I look forward to this whole problem finally being fixed. Thank you very much. Jean Koehler I think I see the problem... That subscription was for a calendar called "jeanzk" which I no longer see in our system. Did you rename it to clovergarden? If so, I'll move it over to there (I just extended it another month so you still don't get ads :-)) But - I would recommend if this is what happened that you *cancel* you existing subscription through paypal and re-join when it expires next year. We have no way to tell paypal that your member name has changed. Thanks for using localendar! Matt Olgins Support Associate localendar.com support@localendar.com For the fastest response, don't forget to check out the localendar support forums first !! --- On Sun, 7/12/09, jean.koehler@clovergardenschool.com <jean.koehler@clovergardenschool.com> wrote: From: jean.koehler@clovergardenschool.com <jean.koehler@clovergardenschool.com> Subject: [Unable to Sign On] Support Form, Case #61751 To: localendar@yahoo.com Date: Sunday, July 12, 2009, 2:36 AM Here is the Paypal info on my renewal. Please let me know when everything is straightened out. Thanks. Subscription name: Jean Z Koehler Transaction date: Jun 8, 2009 Transaction time: 04:10:49 PDT Funding source: Instant Transfer Subscription number: S-1B007118J35715511 localendar support wrote: > I show that your calendar expired 7/8/09. Did you receive a confirmation of payment through PayPal? If so, please send me the transaction ID, subscription # or a way of locating your information in PayPal so that I may assist you further. > > Thanks for using localendar! > > *Matt Olgins* > /Support Associate/ > localendar.com > support@localendar.com > > /For the fastest response, don't forget to check out the localendar support forums first !!/ > > > --- On *Fri, 7/10/09, jeanzk@mindspring.com / /* wrote: > > > From: jeanzk@mindspring.com > Subject: [Unable to Sign On] Support Form, Case #65377 > To: localendar@yahoo.com > Date: Friday, July 10, 2009, 9:13 AM > > Why does my calendar have ads? We pay for Premium Webmaster > service and it was just renewed. Please remove the ads ASAP and > let my know how that happened so I can prevent it in the future. > Thank you. Jean Z Koehler webmaster - Clover Garden School > Burlington, NC > > *Member Logon: clovergarden > * > *Sending Email: jeanzk@mindspring.com > * > > Browser type and version IE 7.0 > Browser build > Platform WinXP > Cookies supported true > Cookies enabled > JavaScript supported true > JavaScript enabled > > ------------------------------------------------------------------------ > > > No virus found in this incoming message. > Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.11/2232 - Release Date: 07/11/09 17:56:00 > > Member Logon: clovergarden Sending Email: jean.koehler@clovergardenschool.com |
| Posted by support at Jul 22, 2009, 3:49:03 PM |
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Re: ads have appeared and we have premium service All set! Thanks for bearing with us while we figured this out. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by gunnyhiles at Jul 22, 2009, 11:52:50 PM | ||
Re: ads have appeared and we have premium service
I have the same problem with ads. Robert Hiles 2421 Evergreen--TX xxx-xxx-6779 |
| Posted by SarahGiles at Jul 28, 2009, 3:32:48 PM |
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Re: ads have appeared and we have premium service You appear to have a trial calendar, in which you will see ads until you purchase a Premium subscription. Sarah Giles Support Associate Localendar.com |
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