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Forums » List all forums » » Forum: Discussion Forums » » » Thread: Premium Service not displaying for Calendar |
| Posted by AWCLocal at Aug 19, 2011, 8:22:53 PM |
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Premium Service not displaying for Calendar AWCLocal was a premium calendar subscription that was set to renew on Jun 24, 2011 from a paypal account. The paypal account was cancelled and a check for payment was sent in. The calendar is now showing ads even though the check has been received. Please help to staighten out this matter as this calendar is used by our church. Detailed information can be sent via email if necessary. Reference original information: Subscription: S-37V81148R9391825L Item # for Premium Basic: 0987654321 Ref support case number of #55332, where problem was originally reported. |
| Posted by support at Aug 23, 2011, 4:57:02 PM |
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Re: Premium Service not displaying for Calendar Apologies - your subscription was activated on Aug 6, but for some reason your service level was not maintained at Premium Basic. I've corrected that and adjusted the start date to today. On a related note - this doesn't affect you in particular but is worth mentioning to other readers: We have been receiving a lot of snail-mail checks with missing or incomplete member names. If there is no member name included, and no other contact information, we cannot activate your subscription. Sometimes, the check is handled by a different party in an organization. Please make sure they know to include this important detail! ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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