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Forums » List all forums » » Forum: General Discussion » » » Thread: Deleted events are sending reminder emails |
| Posted by nswow at May 31, 2012, 11:20:26 PM |
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Deleted events are sending reminder emails For the last month events that have been removed from the calendar (and in fact do not appear on it) are sending out reminder notices (which we then have to send out a manual email telling everybody to ignore it). this has happened several times, and today it even sent out 2 reminders for the event that no longer existed. this is a big problem, need help please. |
| Posted by support at Jun 4, 2012, 2:41:02 PM |
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Re: Deleted events are sending reminder emails I think one of our test servers had email turned on by mistake (and was sending reminders from an old backup of data we use for testing). That should be corrected now. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at Jun 13, 2012, 9:24:12 PM |
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Re: Deleted events are sending reminder emails thanks, i'll let you know if it happens again. |
| Posted by nswow at Jun 14, 2012, 10:50:20 PM |
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Re: Deleted events are sending reminder emails It happened again this morning, the "real" announcement went out, followed by the "obsolete" one with incorrect times/locations. We again had to inform everyone to ignore the reminder. Please make this stop, it is confusing our members, thanks. |
| Posted by support at Jun 15, 2012, 1:26:57 AM |
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Re: Deleted events are sending reminder emails That pesky dev email server restarted itself during our Twitter testing. It should definitely be disabled now. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at Jul 4, 2012, 1:42:36 PM |
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Re: Deleted events are sending reminder emails Again yesterday we are getting duplicates (old and new versions of events). If this is really your test server, can you please delete anything from us to prevent this? Also, why is it that nobody else seems to be having a similar problem? Is there someone i can forward the reminder email to, in case there is info on them that can help you track down what is going on? This is a big problem. Thanks. |
| Posted by support at Jul 7, 2012, 9:09:35 PM |
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Re: Deleted events are sending reminder emails That server is still disabled from everything I know - but I will check any other non-prod db backups we have and remove any details associated with your calendar. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at Jul 8, 2012, 11:00:12 PM |
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Re: Deleted events are sending reminder emails Got more dupes today.... |
| Posted by support at Jul 13, 2012, 5:22:24 PM |
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Re: Deleted events are sending reminder emails Hopefully no more.. It seems that some "disaster recovery" hardware was being moved between datacenters, and the admins were re-activating some disabled services to make sure the move went OK. Problem is, they didn't de-activate it when they were finished, and hence the dupe emails. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by nswow at Jul 31, 2012, 11:03:36 PM |
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Re: Deleted events are sending reminder emails Still getting them, 1 last week and again today. PLEASE make this stop. I don't know if you can check our calendar and see if anything is amiss, but I don't see anything unusual on it. |
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