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Print at Aug 9, 2026, 3:19:41 AM

Posted by melioraber at Apr 22, 2023, 9:24:17 AM

Re: Been Debited twice for premium account.
Is there any other way of contacting you besides this forum? Any way that is currently working?

Posted by support at May 2, 2023, 9:23:33 PM

Re: Been Debited twice for premium account.
The Contact Us link is the preferred method for anything that is account-related and not already documented on the forums, or in our online help.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by odessapermian at Jul 22, 2023, 1:05:25 AM

Re: Been Debited twice for premium account.
I have the same issue. My premium calendar was showing ads, so I manually paid $9.95 to renew my account on July 18th. On July 19th, my bank account was charged the same amount again. So I currently show two seperate charges for $9.95 on my account.

https://www.permianpanthersfootball.com/Calendar.html

Posted by support at Jul 25, 2023, 1:43:30 AM

Re: Been Debited twice for premium account.
odessapermian,

In your case you created a new subscription and then Paypal finally processed your existing one, hence the double charge. Please see the response I sent to the support ticket you raised.

Subscriptions auto-renew. Sometimes Paypal is a little slow in handling that (we do have a bit of a buffer built-in, but ultimately we are stuck until they process things on their side).
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news