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Forums » List all forums » » Forum: Announcements » » » Thread: Subscription Activations, Contact Us, Mail, Reminders, etc |
| Posted by amazingsavior at Mar 28, 2007, 3:51:33 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc On 3/7 I signed up for the basic service at $9.95. That same day I decided I wanted to upgrade to the $29.95 service. I have sent several emails through the contact us. Can I upgrade? |
| Posted by Pa1oma at Apr 2, 2007, 9:06:54 PM | ||
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
The following is an email I received from Paypal on 3/11 (edited for privacy - original email is available.) Emphasis added. I made no such payment. I did upgrade on 2/17/07. Dear <edit>, This email confirms that you sent $9.95 USD to localendar.com as a subscription payment. ----------------------------------- Payment Details ----------------------------------- Date of payment: Mar 11, 2007 Amount: $9.95 USD ----------------------------------- Subscription Details ----------------------------------- Amount: $9.95 USD Date: Mar 11, 2007 Subscription Name: Premium Basic Subscription Number: <edit> Item Number: 0987654321 ----------------------------------- Contact Information ----------------------------------- If you have any questions or concerns about this subscription, please contact: Business Name: localendar.com Contact Email: support@localendar.com Contact Phone: |
| Posted by support at Apr 3, 2007, 11:17:57 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Pa1oma, I wish you had sent the subscription number. Otherwise, I have no method of tracking that payment. I stress that we have absolutely no ability to arbitrarily charge someones paypal account. They must voluntarily click on the Subscribe Now button on our site and complete a PayPal transaction (by signing in to their account, among other things). If I can look up the 3/11 subscription, I can tell you when it was made, and what the member name was (in case it was for a different calendar) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Apr 3, 2007, 11:21:09 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc amazingsavior, I have cancelled your Premium Basic subscription and refunded payment (don't worry; ads are still turned off) Please purchase the Premium Webmaster subscription at your convenience. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by listing801 at Apr 5, 2007, 1:39:57 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Well, I feel a little better that I'm not the only one being ignored. Like the others posted, please cancel my subscription. I was very interested in your product without the ads, but despite paying, the ads are still there. I cannot get anyone to contact me despite posting here, e-mailing, using the contact us form, and Paypal. Please...I just want a refund. I really, really like your product, but I can't use a product that doesn't have some support. If the person reading this is Marc, Marc, please...put me out of my misery. I have ticket #25139 and #75203. No responses from either ticket. |
| Posted by support at Apr 10, 2007, 3:25:28 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc listing801, Please don't spam the forums. I have already sent you a pm, and posting the same topic across 3 threads only slows down the response time for everyone. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Apr 10, 2007, 3:27:28 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc cabocondoz, Your subscription was activated 3/18 listing801, Your subscription was activated 4/3. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by FSD at Apr 20, 2007, 2:44:01 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Please, please, please get in contact with me. I really don't want to have to pull our calendar & I really do need to know if you even received our request to subscribe to the Premium Package, we have no paper work stating that you received it??? Like I have stated in the previous e-mail’s we are a school district & get very good feed back from your site, but the ads have got to come off & that's why we want the subscription. I have sent at least 3 email concerning this. Because we didn't fill in the Pay Pay thing, are we really not even subscribed with you? |
| Posted by FSD at Apr 21, 2007, 10:36:51 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc So, now I get it. You "Contact Us" has not been working. So I filled in a reply, and come Monday, April 23, 2007 our school District is taking my/your calendar down. This means I get to make the whole thing all over again using someone else. Marc, can you just let me know if my payment got in? By reading other post, canceling you guys is not the easiest thing in the world? I'll hang on to you guys as long as I can, but I need some kind of answer? |
| Posted by FSD at Apr 23, 2007, 11:59:41 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Can anyone tell me what the RED /ORANGE envelope stands for vircus the BLUE? Also Marc are you there? I now have 2 ticket numbers I am tracking. (I didn't get the #'s of the first 2 times I posted) |
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