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Print at Sep 18, 2025, 8:19:25 AM

Posted by support at Jun 13, 2016, 10:10:45 PM

Re: Reminders
We've tried one more thing on our side.. Curious if you see any difference now (basically, moving a mail server to a different host to see if Comcast categories if differently)
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by sgiojokai at Jun 14, 2016, 2:24:30 AM

Re: Reminders
Marc - It worked. I received a regularly scheduled reminder email to my Comcast email.. and so I set up a test event and received the email for that one.. YAY!!!! thank you very much to you and your team!!!!

Posted by sgiojokai at Jun 15, 2016, 5:22:35 AM

Re: Reminders
Hi Marc - Comcast asked a question - if you are able to see if any bounce back emails came back and you could send the headers of those emails I would be able to look a bit more into this - PL

I asked them and asking you, is there anyway Localendar & Comcast support teams could work directly?

Thank you..

Posted by sgiojokai at Jun 15, 2016, 5:28:30 AM

Re: Reminders
Comcast answered the question about Localendar & Comcast working on this problem -

We would need them to reach out to us on here for support, or they can call into Comcast to get this resolved. - PL

I think 'on here' is reaching Comcast via facebook messenger/chat. That's how I've mainly been communicating with them.

Posted by sgiojokai at Dec 11, 2016, 1:26:17 AM

Re: Reminders
Hi Marc.. I'm Back.. Localendar is not sending reminder emails to my Comcast email address again.. thank you.. Jay

Posted by support at Dec 11, 2016, 11:59:07 PM

Re: Reminders
Of course, my test reminder just went out correctly (to a non comcast address)

Did you ever get any information on what they may have done last time (i.e., whitelisting localendar)?
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by sgiojokai at Dec 12, 2016, 9:12:07 PM

Re: Reminders
Hi Marc... This is the answer you had back in Jun 2016.

"We've tried one more thing on our side.. Curious if you see any difference now (basically, moving a mail server to a different host to see if Comcast categories if differently)"

After that change I didn't have any problems..

Thank yo again for your support..

jay

Posted by support at Dec 19, 2016, 4:20:39 PM

Re: Reminders
localendar's public IP changed recently, and as a result the Reverse DNS for localendar is currently broken. Many sites use ReverseDNS as a method for making sure incoming email isn't spam.

We're trying to get this sorted out, but holiday absences are adding some extra difficulty. Hopefully, we'll resolve this shortly and it will correct a number of email reminder issues we've heard about recently.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by support at Dec 24, 2016, 4:45:55 PM

Re: Reminders
Correct Reverse DNS for localendar's public IP (208.81.127.101) has been restored.

If you continue to have issues receiving email (and have checked your spam/junk folder, etc) you may need to contact your ISP to have localendar.com whitelisted.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by sgiojokai at Dec 28, 2016, 8:53:31 PM

Re: Reminders
Looks like it is working again.. Appreciate your support always..