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Forums » List all forums » » Forum: Announcements » » » Thread: Subscription Activations, Contact Us, Mail, Reminders, etc |
| Posted by support at Mar 7, 2007, 11:28:40 PM |
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Subscription Activations, Contact Us, Mail, Reminders, etc We've become aware of an issue on one of our servers involving which has prevented some Contact Us messages from being received, as well as from some Subscriptions from being activated. This same issue would also prevent some reminders and emails from being sent (in fact, it all revolves around a particular disk's interaction with our message server) I'm personally manually activating about 60 subscriptions. Mail should resume normal delivery. The only item we cannot recover is Contact Us messages that may have been sent in the past several days. So if you haven't received a response (and not already posted your question to the forums), please re-submit your issue. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by MaryBethWrenn at Mar 9, 2007, 10:26:14 AM |
Re: Subscription Activations, Contact Us, Mail, Reminders, etcMark: I need your help. I cancelled from your service last year, since I could not place any new events past Jan 2007. I posted on the message boards that I was having technical problems, and I even contacted you via the "contact link." I loved your product, but since I was not getting any reply to my requests I found another company. I sent out a cancellation request, but since I didn't get a response to my technical questions, I figured you guys just went out of business. Yesterday I discovered $29.95 was withdrawn from my pay pal account. this is the second time I have contacted you about this matter. Yesterday I recieved a Ticket #36146  , today I am posting here. Please refund my money. I have posted a claim with Pay Pal and hopefully we can resolve this matter. Sincerely, Mary Beth Wrenn |
| Posted by Pa1oma at Mar 11, 2007, 9:59:22 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc My Paypal account was charged on March 11, for an upgrade to Premium Personal that I did not authorize. This is after I upgraded to Premium Webmaster in February. Please refund the second charge (Premium Personal). |
| Posted by TrinityMoscow at Mar 13, 2007, 8:55:07 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc We paid for a subscription renewal back in October but it was not credited to our account. We would like to get rid of the ads as soon as possible. Please check into this for us. Thanks! |
| Posted by support at Mar 14, 2007, 4:50:14 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc MaryBethWrenn - I see that you have cancelled your subscription. Good idea :-) Although I still don't understand your initial issue w/ adding events. I have refunded your recent renewal charge. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Mar 14, 2007, 4:52:02 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Pa1oma, The 3/11 charge is not from us. I only show a charge of $29.95 to your paypal account on 2/17 for a Premium Webmaster subscription. This is under Paypal transaction #S-4XW38170A93330110 ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Mar 14, 2007, 4:54:53 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc TrinityMoscow, According to PayPal's records, your payment on 10/28 failed. (PayPal transaction id S-3K052425H2912092F) The only other record I have in PayPal for your account is a subscription cancellation on 11/6 (Paypal id S-3K052425H2912092F) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by TrinityMoscow at Mar 15, 2007, 10:06:18 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Hi Marc, According to our Paypal records the transaction was completed on 10/31/06 (S-7JJ14603FR173170N) We went ahead and paid for another subscription yesterday. Please check your records for the Paypal reference above. I also emailed a copy of the Paypal receipt to the support email address so it might be in the spam box. Thanks! |
| Posted by cabocondoz at Mar 15, 2007, 7:29:49 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Please view ticket numbers #256 and ##67355 for cabocondoz. Subscription was purchased on Feb 25th and service has not been turned on yet to remove ads. |
| Posted by GMSBand at Mar 17, 2007, 10:29:22 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc We are not able to log in to our account to update our organization's calendar. I submitted this issue via the contact us link a couple of times. Reference ticket #24492 for the latest submission of this issue. |
| Posted by amazingsavior at Mar 28, 2007, 3:51:33 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc On 3/7 I signed up for the basic service at $9.95. That same day I decided I wanted to upgrade to the $29.95 service. I have sent several emails through the contact us. Can I upgrade? |
| Posted by Pa1oma at Apr 2, 2007, 9:06:54 PM | ||
Re: Subscription Activations, Contact Us, Mail, Reminders, etc
The following is an email I received from Paypal on 3/11 (edited for privacy - original email is available.) Emphasis added. I made no such payment. I did upgrade on 2/17/07. Dear <edit>, This email confirms that you sent $9.95 USD to localendar.com as a subscription payment. ----------------------------------- Payment Details ----------------------------------- Date of payment: Mar 11, 2007 Amount: $9.95 USD ----------------------------------- Subscription Details ----------------------------------- Amount: $9.95 USD Date: Mar 11, 2007 Subscription Name: Premium Basic Subscription Number: <edit> Item Number: 0987654321 ----------------------------------- Contact Information ----------------------------------- If you have any questions or concerns about this subscription, please contact: Business Name: localendar.com Contact Email: support@localendar.com Contact Phone: |
| Posted by support at Apr 3, 2007, 11:17:57 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Pa1oma, I wish you had sent the subscription number. Otherwise, I have no method of tracking that payment. I stress that we have absolutely no ability to arbitrarily charge someones paypal account. They must voluntarily click on the Subscribe Now button on our site and complete a PayPal transaction (by signing in to their account, among other things). If I can look up the 3/11 subscription, I can tell you when it was made, and what the member name was (in case it was for a different calendar) ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Apr 3, 2007, 11:21:09 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc amazingsavior, I have cancelled your Premium Basic subscription and refunded payment (don't worry; ads are still turned off) Please purchase the Premium Webmaster subscription at your convenience. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by listing801 at Apr 5, 2007, 1:39:57 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Well, I feel a little better that I'm not the only one being ignored. Like the others posted, please cancel my subscription. I was very interested in your product without the ads, but despite paying, the ads are still there. I cannot get anyone to contact me despite posting here, e-mailing, using the contact us form, and Paypal. Please...I just want a refund. I really, really like your product, but I can't use a product that doesn't have some support. If the person reading this is Marc, Marc, please...put me out of my misery. I have ticket #25139 and #75203. No responses from either ticket. |
| Posted by support at Apr 10, 2007, 3:25:28 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc listing801, Please don't spam the forums. I have already sent you a pm, and posting the same topic across 3 threads only slows down the response time for everyone. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Apr 10, 2007, 3:27:28 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc cabocondoz, Your subscription was activated 3/18 listing801, Your subscription was activated 4/3. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by FSD at Apr 20, 2007, 2:44:01 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Please, please, please get in contact with me. I really don't want to have to pull our calendar & I really do need to know if you even received our request to subscribe to the Premium Package, we have no paper work stating that you received it??? Like I have stated in the previous e-mail’s we are a school district & get very good feed back from your site, but the ads have got to come off & that's why we want the subscription. I have sent at least 3 email concerning this. Because we didn't fill in the Pay Pay thing, are we really not even subscribed with you? |
| Posted by FSD at Apr 21, 2007, 10:36:51 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc So, now I get it. You "Contact Us" has not been working. So I filled in a reply, and come Monday, April 23, 2007 our school District is taking my/your calendar down. This means I get to make the whole thing all over again using someone else. Marc, can you just let me know if my payment got in? By reading other post, canceling you guys is not the easiest thing in the world? I'll hang on to you guys as long as I can, but I need some kind of answer? |
| Posted by FSD at Apr 23, 2007, 11:59:41 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Can anyone tell me what the RED /ORANGE envelope stands for vircus the BLUE? Also Marc are you there? I now have 2 ticket numbers I am tracking. (I didn't get the #'s of the first 2 times I posted) |
| Posted by support at Apr 25, 2007, 9:06:27 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc FSD; The icons colors refer to the activity of a particular thread. I just manually upgraded your calendar - I also saw a # of outstanding support requests. Unfortunately, I no longer process these (monitoring the forums is difficult enough), so I am not sure why there is a backlog. The accounts of the others in this thread have already all been updated. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by FSD at Apr 27, 2007, 12:05:02 PM |
Re: Subscription Activations, Contact Us, Mail, Reminders, etcMarc, Thank you so much!!!! I really do enjoy your calendar and now with no ad's, we will continue to use it! Question, will I be sent a bill every year now or what? Is it sent via e-mail or buisness address? Thank you again! |
| Posted by support at Apr 28, 2007, 12:04:55 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc If you sent us a PO (meaning you subscribed "manually" and not via Paypal), then yes, you will have to manually re-subscribe in the future. Your account expiration date is in the small Premium Services box under the lefthand menu. Paypal subscriptions are automagically re-billed each year unless you cancel them via your Paypal account. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by ycmhs at May 13, 2007, 4:36:43 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc We have paid for our premium services and had no ads on our site www.ycmhs.com and now there are ads. I have emailed twice to have these ads removed or our money refunded. Your product is great and we have paid to have it ad-free. Please resolve this issue right away. We are a school site and not allowed to have paid ads posted. Our site is: http://www.localendar.com/public/ycmhs Thanks, Derek  |
| Posted by emsk at May 14, 2007, 10:39:54 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Please see my other post about other issues as well... Secondly...I have paid for the subscription service several days ago...but still have ads account: emsk |
| Posted by support at May 14, 2007, 2:43:07 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Paypal notifications seem to be lagging. I've updated your subscriptions manually. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by siawebmaster at Nov 20, 2007, 6:29:59 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Marc - my subscription expires on November 25, 2007. How do I renew that now to prevent it from going down on that date? I tried a "contact us" message last week, but got no reply. Thanks. |
| Posted by support at Nov 28, 2007, 11:30:47 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Sorry for the delayed response (holiday) - I see you're all set. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by lga2610 at Feb 27, 2008, 2:26:17 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc I paid for my subscription through PayPal for the full $129.00 and yet have not been activated. My subscription ID is: Subscri ID: 1VD78831W5 Either activate my subscription or please refund my money. I've also contacted PayPal and have the Transaction ID and time money was transferred. Thanks, Ron Does anyone have a phone number for this company? |
| Posted by HEJAZSHRINERS at Feb 28, 2008, 12:26:43 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc I'm a newbie so I'm still trying to get things to work. The biggest issue I have is when someone clicks to add event, they get the OOPS message. I also wanted to add the Discussion link, but I get an error message there to. I just subscribed and I would really like to get these things fixed. I would also like to know how to put the link back to my home page on the calendar. I figured out how to increase the page size to display all of the events on the list version, but it seems like there should be a scroll bar instead of having to make the page bigger. Any help available will be appreciated. ---------------------------------------- Hejaz Shriners "No Jazz Like Hejaz" No man stands so tall as when he stoops to help a child. Shriner's Hospitals for Children - Specializing in Orthopedic and Burn Treatment http://www.shrinershq.org/Hospitals |
| Posted by support at Mar 4, 2008, 8:46:48 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc lga2610 - your subscription shows active; are you still having any problems? HEJAZSHRINERS - The "oops message" is something we have been unable to determine the cause for - and it only appears to effect a small # of users. We're going to be turning off the message/displaying a more "ugly" developer-friendly error that I hope recipients will paste to the forum. That should let us track down the problem since we can't duplicate it internally. You can search the forums for more information on this, but that's the quick summary. You can use HTML in your calendar's footer to link back to your site. For example: <A href="http://www.mysite.com">Go Back to My site</a> If you don't want to increase the size of the table, you can add scrollbars by changing the generated HTML. For example: <IFRAME src="http://www.localendar.com/public/HEJAZSHRINERS" height=600 width=700 marginheight=0 marginwidth=0 scrolling=yes frameborder=0 border=0></IFRAME> ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by HEJAZSHRINERS at Mar 4, 2008, 1:27:54 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Thanks for the info on scroll bar. I will check it out and see if I can get it to work. The OOPs message is strange. Sometimes I can click on next month and then add event and it will work. The other problem I am having is the Discussion bar. When we click on it, it brings up the forums, etc, but when you try to enter one you get an error message. WWW.hejazshriners.net. Any advice? ---------------------------------------- Hejaz Shriners "No Jazz Like Hejaz" No man stands so tall as when he stoops to help a child. Shriner's Hospitals for Children - Specializing in Orthopedic and Burn Treatment http://www.shrinershq.org/Hospitals |
| Posted by support at Mar 5, 2008, 5:36:17 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc I'd like to see more text (a cut and paste) regarding the Forums errors you are seeing (and more detail about when they happen, if possible) Regarding the "Oops!" messages - there should now be an Error Id displayed when that message appears. If you (or anyone who receives one of these messages) can post it here, it should help us track down what's causing the problem. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by Prine at Mar 7, 2008, 2:49:45 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc This is the OOPS! I'm getting: Oops ! We encountered an error while trying to process your request. Our system administrator has been notifed. Please reference Error Id: 1684222992in any correspondence Please click here to return to localendar. |
| Posted by support at Mar 11, 2008, 11:53:05 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Thanks - we recently added that "tracking #" so we can hopefully begin to find out what's causing this problem for some of our members. More info to come... ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by broadlands at Mar 13, 2008, 11:07:10 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc I had a problem paying for a renewed subscription and ended up doing it twice and was billed twice. I contacted paypal, but they said Localendar has to credit my credit card. How do I get that done? Candy |
| Posted by support at Mar 13, 2008, 5:06:26 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc This thread is getting totally out-of-hand  Can you give me the transaction id's for one of the items, and I'll make sure it gets cancelled & refunded. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by Washington21 at Mar 30, 2008, 1:14:37 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Marc, We need to renew our calendar and don't know where to do this. Please advise. Our account is washington21. Thank you, Jan Darnell |
| Posted by coalition at Apr 1, 2008, 11:59:34 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Please cancel our subscription immediately and please refund the $79.95. We experienced a significant level of challenges with the system and unfortunately removed it as a resource. I believe our subscription was to renew the end of April even though our bank account was charged 3/31/08. Please confirm this action. Thanks! Deborah Schlageter, One Voice for Volusia |
| Posted by support at Apr 3, 2008, 1:47:08 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc I have refunded your payment, but for subscription cancellations you'll have to perform this through your PayPal account. Please visit paypal and search for "cancel subscription". I would like to know more about the challenges to which you refer if you have a moment. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by sharpfocus at Apr 29, 2008, 2:25:28 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc When can I expect my subscription to be activated? Bob |
| Posted by support at May 1, 2008, 8:07:41 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc First, I need to sift through your multiple posts, support tickets, and PayPal messages to see if PayPal actually sent us a transaction. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by johnhorn at Apr 15, 2009, 11:39:34 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc Again, it's been months that I've tried to get this resolved. I renewed the premium account for our school website back in December 2008. Ads started appearing and I was told you had no record of my payment. Sarah indicated I should tell you my transaction number from paypal but it is rather mysterious how one does this. I ended up posting it publicly on a blog entry. For a while, the ads were gone but now they have returned. Please just tell me what to do to resolve this...and how to do it. Thanks. |
| Posted by support at Apr 16, 2009, 8:46:10 PM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc johnhorn, One point of clarity: We have sent several emails which apparently you have not received (each email starts of explaining this, but I think you aren't getting them) I have extended your subscription for 30 days to give you a chance to get that Paypal transaction id. It's no mystery: Just sign into paypal and look at your recent history. As for the 'public blog entry' you mention- do you mean the forums? Since you don't seem to be getting our emails (check your spam folder?) this is probably the best way to make sure we're communicating. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by penndelcomusic at Apr 30, 2009, 8:26:23 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc I have canceled my subscription for penndelcomusic on Paypal. If the "time" left on that account could now be transferred to the SunValleyBand calendar, it would be GREAT! Thanks for your time! |
| Posted by support at May 4, 2009, 9:53:27 AM |
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Re: Subscription Activations, Contact Us, Mail, Reminders, etc penndelcomusic, All set. I'm going to close this thread now so that we can keep the Announcements section clean. Please feel free to raise future related issues in the General Discussion forum. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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