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Posted by lanecove at Feb 21, 2013, 3:47:03 AM
Subscription renewal
Hi, I emailed this to support, but did not get a reply so I thought Id post here as well...(sorry for double dipping)

Hello,

Lane cove council subscribes to local calendar $29.95 premium service. We recently received notification from paypal that processing of payment from an old registered credit card had failed. As we were unable to find the previous paypal details, we resubscribed for another year via the localender website for a further year on a new paypal account. Our understanding was that the paid account: http://www.localendar.com/public/lanecove was expiring in September 2013. Given that we resubscribed for one further year, the subscription should expire September 2014. However, when we log onto our calendar, the expiry date for the premium service is given as March 2014.

Could you please advise why the expiry date is appearing as March as our understanding is that re-subscription should take effect from the original date of expiry in September 2013

Posted by support at Feb 23, 2013, 10:55:28 PM
Re: Subscription renewal
I've manually adjusted your end date. I'm not sure if when Paypal renews next it will use the current date or just add a year to what you already have. If we need to make an adjustment again, just let us know.
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Marc Higgins
Support Associate, localendar.com
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Posted by lanecove at Oct 17, 2013, 5:24:48 AM
Re: Subscription renewal
Hi again,

We've noticed a payment charge on the 8th of September for a subscription renewal. As per the previous email thread, we were not due to for subscription payment until September 2014?

Should I follow this up with Paypal? Ideally we would like this amount refunded, given the current subscription paid in Feburary this year will not expire until September 2014.


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