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Posted by crosscreek at Oct 22, 2013, 9:23:31 PM

WHERE IS MY CALENDAR?
No calendar on my website! This is really bad because I have 1000 folks fighting me on using it vs a printed calendar. How do I get technical support on this issue. We are a paying customer.

Posted by AreteDanceCenter at Oct 22, 2013, 9:59:15 PM

Re: WHERE IS MY CALENDAR?
I have the same issue.

http://www.aretedancecenter.com/classes-registration/

also a paying customer. Need a fix fast plz.

Posted by AreteDanceCenter at Oct 22, 2013, 10:02:44 PM

Re: WHERE IS MY CALENDAR?
I embedded using an iframe and now it is there. But this doesn't solve the original problem. Before I had a "fully-interactive embedded calendar" and this is what stopped working.

Lerey

Posted by greatwhiteshark1972 at Oct 22, 2013, 10:14:03 PM

Re: WHERE IS MY CALENDAR?
why is there NO CUSTOMER SERVICE FOR PAYING CUSTOMERS??????? The day is almost over and nobody has helped me get my calendar back. Does anyone know how we can get somebody to help us?? I'm losing business!!

Posted by AreteDanceCenter at Oct 23, 2013, 3:34:38 AM

Re: WHERE IS MY CALENDAR?
nope. Last time it was similar. Very little communication. That was back in February.

Posted by greatwhiteshark1972 at Oct 23, 2013, 4:56:40 AM

Re: WHERE IS MY CALENDAR?
Wow. I'm surprised they are still in business if this is a regular thing.

Posted by LFRdiary at Oct 23, 2013, 5:19:58 AM

Re: WHERE IS MY CALENDAR?
My calendars are down too, as per last time customer service is less than useless! You have no idea how to look after customers, its a joke. angry

Posted by support at Oct 23, 2013, 10:04:56 PM

Re: WHERE IS MY CALENDAR?
All calendars should be operational now.
The outage effected calendars with at least 3 custom categories or at least 3 merged calendars *and* calendars that used a dynamic include style (obviously a very special case but it still affects a percentage of our members)

The issue was caused by 2 enhancements related to
1) allowing visitors to select/de-select all categories at once
2) allowing the category and/or merged calendar selection to be saved, even when the user switches to a different month

To restore uptime, we have rolled out a fix even though the functionality described above it still incomplete for dynamically included calendars or calendars with a custom transition style.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by tsss at Dec 31, 2013, 4:56:09 AM

Re: WHERE IS MY CALENDAR?
i seem to have the same issue in which my calendar is gone from my website. i have tried deleting the HTML codes and going to localendar.com site and copying the HTML code again and pasting it onto my website and still nothing.

my website page that the problem is on:
https://www.torontoshivasatsangsabha.com/events.html

Posted by support at Jan 2, 2014, 5:25:48 PM

Re: WHERE IS MY CALENDAR?
Hi Tsss,

We've tested your calendar HTML, and it's fine:

<script src="http://www.localendar.com/public/tsss?include=Y&dynamic=Y&style=M0"></script>

Most likely, there is somewhere in the CSS (or all the Javascript included) that is causing the div where you have placed the calendar to be hidden. It looks like you are using some type of sitebuilder app. I would suggest trying to re-add your calendar HTML to the page.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news