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Forums » List all forums » » Forum: General Discussion » » » Thread: Resetting a customer's password |
| Posted by siterightnow_com at Mar 11, 2014, 4:36:36 AM |
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Resetting a customer's password We have a co-branded customer who no longer has access to their original email address. When we request the password, localendar sends us an error message that it can't be delivered. Can you send us a password reset link to help@siterightnow.com for scbaarchery_org (help@siterightnow.com is our co-branded official email address) The customer no longer has access. Here is the message: The following recipient(s) could not be reached: cgarcia26@comcast.net Error Type: SMTP Error Description: Error message from remote server Message: 550 5.1.1 Not our Customer. |
| Posted by support at Mar 11, 2014, 8:34:38 PM |
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Re: Resetting a customer's password Please see my response to the ticket you opened. The customer can also update their email under Options->Security once they can log back in. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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