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Print at Jun 23, 2018, 9:53:18 AM View all posts in this thread on one page
Posted by mycolonialclub at Jan 15, 2015, 11:22:45 AM
Billing question
My account was set and confirmed as NON AUTO RENEW and listed as expiring on 2-12-15. On JAN 13 2015 YOU BILLED my account $29.95 and reset the exp date to Jan 13, 2016. WHY WAS I BILLED at all. What does DO NOT AUTO RENEW mean? Why was charged after 11 months of 12 month service and renewal date changed?

Jeffrey Fisher
mycolonialclub
Boynton Beach, FL 33435

Posted by support at Jan 20, 2015, 11:00:52 PM
Re: SUSPECT BILLING PRACTICE
If you cancelled the auto-renewal on Paypal, then you would have to ask them why your account was charged. We do not retain any payment or billing info at localendar.

As to the 11/12 month question, again you would have to ask Paypal. I have seen members renewed after 12 months, when they still have their 1 month "free trial" period from when they initially joined.. but I have never seen a month early. Again, this would have all occurred at Paypal and is worth opening up a ticket with them.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by willefamily at Mar 24, 2015, 6:41:31 PM
Re: SUSPECT BILLING PRACTICE
Can anyone help me get the e-mail reminder to work again on my calendar? Earlier entries (from a year ago) still send reminders but when I make a new entry and set it up to remind me, the reminders are not sent.

Posted by jasonsullivan at Mar 27, 2015, 12:38:20 AM
Re: SUSPECT BILLING PRACTICE
I've escalated this matter to our development team.
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Jason Sullivan
Support Associate
Localendar.com

Posted by support at Apr 2, 2015, 7:58:35 PM
Re: SUSPECT BILLING PRACTICE
Strange re-use of this old thread...

Anyway willefamily, I believe we responded to a support ticket you had open. Please let me know if you have further questions.

(For observers, the issue was related to the event's lack of a timezone)
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news


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