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Posted by bearcalendar at Jun 9, 2016, 12:51:43 AM
Double Charge
I found ads on my calendar last month and according to your site, my subscription had expired. So I paid for a year through Paypal. A few days later, my Paypal sent you another yearly payment because it was setup for an annual auto subscription. But my account now says my subscription expires one year from now, even though I paid for two years. Can you please refund one payment to my Paypal account please?
bearcalendar

Posted by jasonsullivan at Jun 9, 2016, 12:55:54 AM
Re: Double Charge
Send us an email using this form, and I will take care of it: https://localendar.com/calendar/contact
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Jason Sullivan
Support Associate
Localendar.com

Posted by bearcalendar at Jun 12, 2016, 12:35:26 AM
Re: Double Charge
I tried to send you a request using the link you provided and it bounced back.
- - - - - -
Your message did not reach some or all of the intended recipients.

Sent: Sun, 12 Jun 2016 00:32:46 +0000 (GMT)
Subject: [Subscription Activation] Support Form, Case #39787

The following recipient(s) could not be reached:

support@localendar.com
Error Type: SMTP
Remote server (208.81.124.85) issued an error.
hMailServer sent: RCPT TO:<support@localendar.com>
Remote server replied: 530 SMTP authentication is required.



hMailServer

Posted by support at Jun 13, 2016, 10:09:43 PM
Re: Double Charge
Sorry - we've been tweaking our mail servers and I think you hit us right in the middle of a change.

Anyway, you should see a refund for the duplicate payment processed on 6/12, and I see you have already cancelled the duplicate subscription.
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Marc Higgins
Support Associate, localendar.com
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