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Print at Apr 20, 2024, 12:02:08 AM

Posted by violinviola at Jun 2, 2017, 2:51:21 PM

Login problems
Is anybody monitoring these forums? Our businesses are at risk and this has been ignored for close to 12 hours now. We can't log in! It just sends back to the home page. Your website is broken!

Posted by MSCQuotes at Jun 2, 2017, 2:56:32 PM

Re: Login problems
The "support" contact, Marc Higgins, is currently offline. I'm guessing there's a limited number (maybe just him) of people who "fix" this website, and, given that support's last e-mail pegged at 2am ET, he's probably asleep.

Posted by obgyn at Jun 2, 2017, 3:38:03 PM

Re: Login problems
They have a twitter account:
http://www.twitter.com/localendar_news

I tweeted @ them. Hopefully someone will get an alert? If its even being monitored...

Posted by bwestate at Jun 2, 2017, 3:46:35 PM

Re: Login problems
I can't log in, either. Must be across the board. Sure hope it's fixed soon. I know we ALL rely on our calendars! This is not good. crying

Posted by showmetwicemobile at Jun 2, 2017, 3:48:47 PM

Re: Login problems
Having same issues for my calendars too. Had a quick update to make and it has turned into a 30 minute nightmare and am giving up for now.

Posted by webster3803 at Jun 2, 2017, 3:48:57 PM

Re: Login problems
I am like the rest of you...I can't do my job without this calendar!!!

Posted by clogevents at Jun 2, 2017, 4:11:25 PM

Re: Login problems
It seems to be have been fixed. I was having the same problems but it is working fine.

So try again now

Posted by violinviola at Jun 2, 2017, 4:12:23 PM

Re: Login problems
It appears "support" has flipped the "fix the website" switch. Thank you for doing that, support.

Posted by support at Jun 2, 2017, 4:12:37 PM

Re: Login problems
As several have already commented, this issue has been resolved.
It was caused by a patch last night to fix the cobranding signup issue reported by ifxonline.

Unfortunately, a bug was introduced related to loading a user's preferences when they first signed in, which was preventing logins from completing.

The forums don't allow us to collapse the multiple threads that were opened for this issue, so I'm going to leave a few to serve as a record of this incident, and clean up the rest to preserve readability.

I saw a few comments in the vein "this has been going on for months" but as noted above, this was caused by a patch yesterday evening. If you have outstanding sign-on or access issues, please open a separate support ticket so we can assist you.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

Posted by mmpropmgmt at Jun 2, 2017, 4:13:03 PM

Re: Login problems
We were able to log in. Please try now.