Forums - View Thread - Been Debited twice for premium account.

Welcome Guest | Login

Index | Recent Threads | Register |

Forums » List all forums » Forum: Discussion Forums » Thread: Been Debited twice for premium account.

Quick Go »

Thread Status: Normal
Total posts in this thread: 14

[Change thread status] [Delete this Thread] [Move this Thread]
[Add To My Favorites] [Watch this Thread] [Post new Thread]

Author

This topic has been viewed 277 times and has 13 replies

melioraber
New Member

Joined: Apr 22, 2023
Posts: 1
Status: Offline

Re: Been Debited twice for premium account.	Reply to this Post Reply with Quote
	[Delete this Post]

Is there any other way of contacting you besides this forum? Any way that is currently working?

[Apr 22, 2023, 9:24:17 AM] [171.253.48.127]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Been Debited twice for premium account.	Reply to this Post Reply with Quote
	[Delete this Post]

The Contact Us link is the preferred method for anything that is account-related and not already documented on the forums, or in our online help.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 2, 2023, 9:23:33 PM] [69.126.126.29]

[Link]

odessapermian
New Member

Joined: Jun 6, 2010
Posts: 5
Status: Offline

Re: Been Debited twice for premium account.	Reply to this Post Reply with Quote
	[Delete this Post]

I have the same issue. My premium calendar was showing ads, so I manually paid $9.95 to renew my account on July 18th. On July 19th, my bank account was charged the same amount again. So I currently show two seperate charges for $9.95 on my account.

https://www.permianpanthersfootball.com/Calendar.html
----------------------------------------
[Edit 1 times, last edit by odessapermian at Jul 22, 2023, 1:06:22 AM]

[Jul 22, 2023, 1:05:25 AM] [First IP: 160.3.149.111 - Last IP: 160.3.149.111]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Been Debited twice for premium account.	Reply to this Post Reply with Quote
	[Delete this Post]

odessapermian,

In your case you created a new subscription and then Paypal finally processed your existing one, hence the double charge. Please see the response I sent to the support ticket you raised.

Subscriptions auto-renew. Sometimes Paypal is a little slow in handling that (we do have a bit of a buffer built-in, but ultimately we are stuck until they process things on their side).
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 25, 2023, 1:43:30 AM] [138.99.215.136]

[Link]

[Show Thread Printable Version] [Post new Thread]