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troop1707
New Member

Joined: Aug 28, 2012
Posts: 1
Status: Offline

CANCEL and REFUND	Reply to this Post Reply with Quote
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This site auto-renewed a subscription without warning or notice. I want my money refunded. I don't use the site because you don't offer the features I need for my Girl Scout Troop. The least you could do is send a reminder before taking the money.

[Aug 29, 2014, 12:23:36 PM] [69.61.195.34]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: CANCEL and REFUND	Reply to this Post Reply with Quote
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In 3 places on the site, there is documentation that subscriptions are automatically renewed by Paypal.

http://www.localendar.com/docs/display/lc/Subscriptions

If you create a subscription from Paypal, then it will be automatically renewed when the subscription period is about to expire. We do not send renewal reminders; the subscription expiration date of your calendar is always displayed on the localendar menu.

Also, your subscription expiry date is always displayed on the left menu, and Paypal always has a record of your upcoming payments.

We do not "take the money". Paypal automatically handles all renewals. Directions for cancelling subscriptions are also at the link above. As a member since 2012, I am surprised you were not already aware how renewals are managed.
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Marc Higgins
Support Associate, localendar.com
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[Sep 3, 2014, 12:53:31 AM] [24.189.166.198]

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