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capnhook41
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Joined: Apr 11, 2013
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Double Payment Made for Same Subscription	Reply to this Post Reply with Quote
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On May 9th I paid for subscription to extend for another year as subscription was coming due on May 13th. After processing through PayPal, I noticed that my original subscription was auto-paying. I sent email to local support explaining and asking that since the May 13th auto subscribe would likely happen, please cancel my subscription of May 9th and refund back the 9.95 to PayPal. I also canceled that May 9th. I have not received the refund and never had a response to my first email asking for resolution. I realize I made the mistake of inadvertently starting new subscription and not realizing that it would auto subscribe without any action on my part. Please can I get resolution and a refund?
Thank you.

[Jun 12, 2015, 11:34:52 AM] [73.17.146.207]

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jasonsullivan
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Joined: Feb 7, 2014
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Re: Double Payment Made for Same Subscription	Reply to this Post Reply with Quote
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It appears that one of these has already been resolved by Paypal.
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Jason Sullivan
Support Associate
Localendar.com

[Jun 12, 2015, 5:34:45 PM] [104.139.95.79]

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capnhook41
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Joined: Apr 11, 2013
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Re: Double Payment Made for Same Subscription	Reply to this Post Reply with Quote
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Jason,
The resolution they provided was to cancel the subscription that was in error. I could not find that there was any refund involved. In fact they indicated that it was a valid subscription - Had LoCalendar received the payment? Do you have record that you provided refund? My account shows the payment but no refund- only cancellation of subscription.
Thanks for the help in getting this error resolved.

[Jun 12, 2015, 8:04:17 PM] [73.17.146.207]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
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Re: Double Payment Made for Same Subscription	Reply to this Post Reply with Quote
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The duplicate payment has been refunded via Paypal
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 12, 2015, 11:25:45 PM] [24.190.224.252]

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capnhook41
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Joined: Apr 11, 2013
Posts: 5
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Re: Double Payment Made for Same Subscription	Reply to this Post Reply with Quote
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Marc,
It is there now. Thanks for the help in getting this resolved.

[Jun 13, 2015, 11:34:51 AM] [73.17.146.207]

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