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WickedBastard
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Joined: Jan 16, 2019
Posts: 5
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Anyone else concerned with the lack of support?	Reply to this Post Reply with Quote
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This is the first time I've purchased a "premium" level of service with a company and have not had any response to a support ticket or via posting on the forum.

Was surprised to see that "support" hasn't apparently even logged in for three days now.

[Jan 18, 2019, 9:51:21 PM] [47.185.0.195]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
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Re: Anyone else concerned with the lack of support?	Reply to this Post Reply with Quote
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Yes, it's a long weekend here in the US. Support people need breaks too.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jan 21, 2019, 10:21:42 PM] [69.126.127.39]

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skateranch
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Joined: Oct 19, 2016
Posts: 1
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Re: Anyone else concerned with the lack of support?	Reply to this Post Reply with Quote
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Not sure where to contact anyone? Got charged twice for services and can't get a respond by email to refund the 2nd amount. Had I known how hard it is to get someone to help with anything, would have done a different calendar somewhere else. If anyone knows how to contact billing, please let me know?!?

[Nov 30, 2019, 4:09:22 PM] [97.80.83.89]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Anyone else concerned with the lack of support?	Reply to this Post Reply with Quote
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We do not respond to emails (far too much spam). We have these Forums and the Contact Us areas.

From the time you used the Contact Us page to when your duplicate subscription as refunded was 45 mins. We aren't always that fast, but I'd say that's not too shabby for a Cyber Monday :)
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Dec 2, 2019, 11:58:16 PM] [69.126.189.194]

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