Forums - View Thread - Premium Services

Welcome Guest | Login

Index | Recent Threads | Register |

Forums » List all forums » Forum: General Discussion » Thread: Premium Services

Quick Go »

Thread Status: Normal
Total posts in this thread: 6

[Change thread status] [Delete this Thread] [Move this Thread]
[Add To My Favorites] [Watch this Thread] [Post new Thread]

Author

This topic has been viewed 430 times and has 5 replies

NCJUSD
New Member

United States
Joined: Mar 3, 2017
Posts: 4
Status: Offline

Premium Services	Reply to this Post Reply with Quote
	[Delete this Thread]

My Premium Services auto-renewed on 4/1 - but none of them are working. I received a receipt but my calendar now has ads and submissions are not working. Please advise. I sent an email through contact us but have not received a response.

[Apr 11, 2019, 3:30:47 PM] [205.155.234.1]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Premium Services	Reply to this Post Reply with Quote
	[Delete this Post]

It looks like you have an active subscription for scheduling, but that your main subscription (Webmaster) did not renew. Please see the reply I sent to the support ticket you created.

In the meantime, I have enabled a Webmaster-level subscription on your account for the next 30 days.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Apr 12, 2019, 12:58:26 AM] [69.126.127.39]

[Link]

NCJUSD
New Member

United States
Joined: Mar 3, 2017
Posts: 4
Status: Offline

Re: Premium Services	Reply to this Post Reply with Quote
	[Delete this Post]

Thank you. I actually looks like you've corrected the issues I was having. Everything seems to be working this morning. Ads have disappeared and the scheduling is working.

[Apr 12, 2019, 5:14:17 PM] [205.155.234.1]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Premium Services	Reply to this Post Reply with Quote
	[Delete this Post]

It appears working because I activated a 30-day window so we could figure this out :)

Please make sure to respond to the support ticket response I sent
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Apr 12, 2019, 8:39:53 PM] [69.126.127.39]

[Link]

NCJUSD
New Member

United States
Joined: Mar 3, 2017
Posts: 4
Status: Offline

Re: Premium Services	Reply to this Post Reply with Quote
	[Delete this Post]

Clearly - I didn't read your first message thoroughly and now it's been 30 days and it's not working again. Can you please email me instead?

I'm not sure why my it didn't renew.

THANKS!
-Bridgette

[May 17, 2019, 6:40:07 PM] [205.155.234.1]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Premium Services	Reply to this Post Reply with Quote
	[Delete this Post]

After 4 unsuccessful attempts to retry the charge, Stripe gave up :(
The shortest path to resolve this is simply to sign up for a new subscription on the left menu.

Can you please open a support ticket using the Contact Us link at the bottom of the page if you want to discuss this further?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 18, 2019, 1:23:30 AM] [69.126.127.39]

[Link]

[Show Thread Printable Version] [Post new Thread]