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This topic has been viewed 311 times and has 19 replies

vlwilson
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Joined: Jul 16, 2006
Posts: 2
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Cancelling Subscriptions	Reply to this Post Reply with Quote
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I need to know how to cancel a subscription. I thought I could just cancel by emailing the support sytem (as the fine print says when I paid for the service), but the support form says that they now ignore emails that are not technical-related!

What do I do to cancel a subscription?

[Jul 19, 2006, 4:19:07 PM] [136.165.19.119]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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You can cancel a subscription directly through your paypal account.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 20, 2006, 4:17:35 PM] [171.159.192.10]

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wdpb
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Joined: Jul 7, 2005
Posts: 3
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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How do you cancel? Am coming up against the same thing as original poster. Went into my paypal account and transaction has already been completed. Do I use that customer support email or do I open a dispute with Paypal? There is no other choices to say 'cancel subscription' on the paypal page. Thanks.

[Jul 22, 2006, 2:30:12 PM] [152.163.100.12]

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biker4biker
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Joined: Jul 15, 2006
Posts: 1
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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just Cancel Payments

[Aug 6, 2006, 7:04:59 AM] [71.201.0.66]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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And if you need a refund for the currently billed period (because Cancel Payments will only cancel future ones), let me know.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Aug 7, 2006, 11:45:52 AM] [171.159.192.10]

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ttiali
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Joined: Sep 19, 2004
Posts: 7
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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Ok, support. I need a refund for the payment that was taken from my account this month. I cancelled my subscription months ago by emailing support yet the you still billed the anual fee. I don't think the option to cancel at paypal existed at the time. Anyway, how do I proceed?
Thanks,
ttiali

[Aug 8, 2006, 6:14:01 PM] [199.227.62.146]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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All set. I have sent a refund to the address you used when you subscribed.

And for other readers who might benefit, the PayPal subscription cancellation option has always been present.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
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[Edit 1 times, last edit by support at Aug 17, 2006, 10:39:01 PM]

[Aug 17, 2006, 10:38:39 PM] [First IP: 69.121.249.41 - Last IP: 69.121.249.41]

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gmcla
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Joined: Sep 19, 2004
Posts: 3
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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Hi Marc,

Please refund the charge made to my PayPal account. I do not wish to renew the premium subscription for another year. The PayPal subscription # is: #S-3SV05544CP421502K

Thanks,
Bobby Buchanan

[Aug 23, 2006, 3:45:15 PM] [207.47.100.194]

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ttiali
New Member

Joined: Sep 19, 2004
Posts: 7
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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Support,
What address is that? When I subscribed, I gave you an email address, website, and paypal account. The refund has not appeared in my PayPal account.

You should refund the money to the account from which you took it.

Regards,
ttiali

Transaction:
Subscription Payment Sent (ID #42N63130YR294864S)
In reference to:S-27741521MX621872V

[Aug 24, 2006, 5:11:54 PM] [199.227.62.146]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Cancelling Subscriptions	Reply to this Post Reply with Quote
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Since you didn't send the subscription info, I had no information about your transaction.

I will refund based on this new info, and count on you to not collect the other payment that was already sent smile

Whoops - now I'm confused: I checked the transaction and it seems you already filed a dispute with Paypal and were refunded on 8/25?
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
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[Edit 1 times, last edit by support at Aug 28, 2006, 1:59:09 PM]

[Aug 28, 2006, 1:53:54 PM] [First IP: 171.159.192.10 - Last IP: 171.159.192.10]

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