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Training_Solutions
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Joined: Jan 16, 2020
Posts: 3
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Refund Request	Reply to this Post Reply with Quote
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In my haste I didn't realize that your $30 a year plan isn't compatible with Weebly (Darn :( Don't really need the features of the $50 plan, but oh well). So naturally my calendar stopped working when I purchased the plan. I realized from another post on here that you have to have the $50 plan for Weebly, so I purchased that one a little bit later. Since I purchased the $50 plan on the same day that I purchased the original $30 plan, would it be possible to get a refund for $30 plan?

Also, suggestion: If it's possible, make it so member upgrades to a higher level of service already takes into account the current subscription level cost (if they have one). That way they don't have to go through the process of getting a refund if they upgrade, it just adds the cost difference of the new plan to the current plan. Just an idea.

Thank you.
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[Edit 1 times, last edit by Training_Solutions at Jan 16, 2020, 1:39:59 AM]

[Jan 16, 2020, 1:39:34 AM] [First IP: 63.155.47.155 - Last IP: 63.155.47.155]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Refund Request	Reply to this Post Reply with Quote
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Also, suggestion: If it's possible, make it so member upgrades to a higher level of service already takes into account the current subscription level cost (if they have one). That way they don't have to go through the process of getting a refund if they upgrade, it just adds the cost difference of the new plan to the current plan. Just an idea.

We wish :( Unfortunately the subscription options offered by the two main services we use (Paypal and Stripe) do not allow us this level of customization.

But I am able to cancel and refund the previous payment you made.
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Marc Higgins
Support Associate, localendar.com
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[Jan 18, 2020, 9:58:27 PM] [69.126.188.124]

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