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tkt4
New Member

Joined: Dec 17, 2009
Posts: 6
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Anyone know why I'm seeing ads on my calendar page on my iPhone? don't see them on my laptop view?

[Aug 10, 2020, 10:11:04 PM] [67.131.78.33]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
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Re: Ads	Reply to this Post Reply with Quote
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Anyone know why I'm seeing ads on my calendar page on my iPhone? don't see them on my laptop view?

Looking at your account, it appears you have an active subscription that renews on either Aug 9 or the 16th (Paypal has 2 records).
Most likely, this is the reason you are seeing ads (it doesn't matter where they show up - that's more at Google's discretion)

Since your localendar account had your subscription ending on 8/9. but Paypal on 8/16, this is likely the cause of the issue. I've moved your localendar end-date up to 8/17, so hopefully Paypal goes through as normal next week and ads won't appear again (if they do, let us know)
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Aug 11, 2020, 2:55:10 PM] [69.126.126.9]

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tkt4
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Joined: Dec 17, 2009
Posts: 6
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Re: Ads	Reply to this Post Reply with Quote
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Can we pay some way other than Paypal?

[Aug 11, 2020, 3:18:42 PM] [67.131.78.34]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

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Absolutely - we also accept payment by check/mail using the address on our subscription page.

We have used Stripe in the past (and may use them again). I am curious if you would have any objection if we switched back to them in the future.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Aug 18, 2020, 6:38:24 PM] [69.126.126.9]

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tkt4
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Joined: Dec 17, 2009
Posts: 6
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Re: Ads	Reply to this Post Reply with Quote
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Thanks for the info. Can we keep the "no ad" option and send you a check. Or is there some way to change the PayPal subscription to our new credit card?

Linda

[Aug 19, 2020, 3:07:57 PM] [67.131.78.34]

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tkt4
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Joined: Dec 17, 2009
Posts: 6
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Re: Ads	Reply to this Post Reply with Quote
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I just changed the credit card information on our PayPal account. will this update our localendar subscription?

[Aug 19, 2020, 3:13:48 PM] [67.131.78.34]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: Ads	Reply to this Post Reply with Quote
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Typically Paypal does not give us the ability to re-try subscription billing after the payment source is updated, but in this case there was actually a new option for that. I tried it and it worked (yay!) so your subscription is now active through Aug 19, 2021.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Aug 19, 2020, 9:31:47 PM] [69.126.126.9]

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