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This topic has been viewed 395 times and has 3 replies

sgitower
New Member

Joined: Dec 1, 2011
Posts: 7
Status: Offline

My Account wasn't renewed	Reply to this Post Reply with Quote
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Hello, My account didn't renew on April 28, 2021.
Can you tell me why? I've had this account for many
years..
Thanks..

[May 4, 2021, 3:58:18 AM] [73.34.95.209]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6423
Status: Offline

Re: My Account wasn't renewed	Reply to this Post Reply with Quote
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I could not find the previous subscription, but did perhaps the credit card expire? Paypal won't update an existing subscription attached to an older card.

It looks to me like you re-subscribed and have an active plan. Please let me know if you have any additional questions.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
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[Edit 1 times, last edit by support at May 12, 2021, 6:45:05 PM]

[May 12, 2021, 6:44:37 PM] [First IP: 69.126.126.9 - Last IP: 69.126.126.9]

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sgitower
New Member

Joined: Dec 1, 2011
Posts: 7
Status: Offline

Re: My Account wasn't renewed	Reply to this Post Reply with Quote
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Hi Marc,
I don't know what happened at Paypal cuz they had my new CC# on the account.
I did resubmit my renewal with Localendar. It went through ok. All is good now.

WOW!! It has been so long since I've had any problems, I forgot how all this
worked... haha...

Thank you...
Jay

[May 22, 2021, 6:28:55 AM] [73.34.95.209]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6423
Status: Offline

Re: My Account wasn't renewed	Reply to this Post Reply with Quote
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Happy you figured things out. The issue is that even though Paypal may have a new CC# on file, they will not apply it to an existing subscription. You did the right thing by just signing up for a new one. smile

----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 28, 2021, 3:10:48 PM] [69.126.126.9]

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