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Forums » List all forums » Forum: Announcements » Thread: 12/6/22-12/7/22 Outage |
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support
localendar Expert  Joined: Aug 9, 2022 Posts: 6423 Status: Offline |
"What happened? Did you guys let your SSL certificate expire?" It may have looked that way because many of you would have received an "expired certificate" message when trying to connect to the site, but those who looked closer would also have noticed the certificate dates given were "12/6/22 to 12/12/23". So our cert was valid. What gives? Our previous certificate was set to expire on 12/10/22, and we installed a new one (as we have done for many years now). Our hosting provider (root cause of several recent outages) installed a new firewall product (Fortigate Firewall) that did not like the new certificate (this goes down a technical rabbit hole of things like 'ssl inspection' and 'man-in-the-middle interception' which I will table for now) We let them know about the firewall problems immediately, and also fell-back to the previous cert, which was still valid for 3 more days. But the firewall didn't like that either. This left us trying to escalate the issue for almost 15 hours throughout the night until we finally had the problem resolved. Our ISP is blaming the firewall manufacturer for a bug, and we are naturally blaming the ISP for introducing new infrastructure we did not ask for (their response: It's preventing malicious traffic. Our response: It's preventing ALL traffic) The recent string of outages is concerning (and exacerbated by holiday schedules). This is the same staff we have dealt with for many (15+) years, so we cannot blame it on turnover. Once we are through the holidays, we will be challenging our ISP to return to the previous levels of service and reliability otherwise we will have to investigate other options. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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searsfamily
Newbie
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Thanks Marc for the explanation. "It's preventing ALL traffic." Now that is a good firewall. Keep up the good work. - Don |
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