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catsquared
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Joined: Sep 19, 2004
Posts: 5
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Upgrade not active	Reply to this Post Reply with Quote
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Purchased premium package last week, but not activated. Several requests for support - no answer?

Went through the PayPal deal, got a receipt for charge, still no premium subscription 1 week later.

[Feb 22, 2007, 2:16:04 PM] [24.144.2.226]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6429
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Re: Upgrade not active	Reply to this Post Reply with Quote
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I see a Premium Basic subscription active on your account through 3/16/2008.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Feb 25, 2007, 4:23:43 PM] [68.198.252.134]

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catsquared
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Joined: Sep 19, 2004
Posts: 5
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Re: Upgrade not active	Reply to this Post Reply with Quote
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Marc,

I understood that the premium subscription included the Outlook export option. I don't see the menu option. Am I missing something?

Thanks

[Mar 2, 2007, 5:16:27 PM] [24.144.2.226]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6429
Status: Offline

Re: Upgrade not active	Reply to this Post Reply with Quote
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On the Premium menu tab, click Export.

You should have an instruction page on downloading information via the Wyncs plug-in into Outlook.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Mar 7, 2007, 3:37:29 PM] [171.159.192.10]

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catsquared
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Joined: Sep 19, 2004
Posts: 5
Status: Offline

Re: Upgrade not active	Reply to this Post Reply with Quote
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Aha, we go back to the original problem. I do not have a Premium tab, it is disabled, greyed out. The box below the tab shows;

Premium Services
[expires Mar 16, '08]
more information...

But, I cannot access the premium tab.

confused

[Mar 19, 2007, 8:29:17 AM] [24.144.2.226]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6429
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Re: Upgrade not active	Reply to this Post Reply with Quote
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That's strange: If the date is correct, the tab should be active. Can I ask what browser you're using?

In the meantime, the direct link to the export page is:
http://www.localendar.com/elsie?JSP=Wyncsexport

If you click the word "Premium" on the Premium tab; does anything happen?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Mar 19, 2007, 4:00:17 PM] [171.159.192.10]

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catsquared
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Joined: Sep 19, 2004
Posts: 5
Status: Offline

Re: Upgrade not active	Reply to this Post Reply with Quote
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That was it. I am using Mozilla 1.7.13 and the Premium tab is disabled, tried it in Internet Explorer and it is enabled, and works.

I will use IE for the export, problem solved. Thanks

[Mar 20, 2007, 1:39:31 PM] [24.144.2.226]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6429
Status: Offline

Re: Upgrade not active	Reply to this Post Reply with Quote
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..and I will file a bug re: the Mozilla issue. Thanks for the catch.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Mar 22, 2007, 5:16:32 PM] [171.159.192.10]

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