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cfree
New Member

United States
Joined: Aug 18, 2007
Posts: 7
Status: Offline

PayPal	Reply to this Post Reply with Quote
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We've received a request for payment from PayPal for an additional year of Premium Service. Is this the regular system of payment, as we don't recall ever setting anything up with PayPal in the beginning. Can you please help us?

[Oct 7, 2008, 12:23:27 PM] [71.3.198.190]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: PayPal	Reply to this Post Reply with Quote
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Could you send me the transaction ID so I can further investigate. However, I recommend emailing that information to me for privacy purposes.
I do show that you have a Premium Webmaster account. How did you pay for that originally?

Sarah Giles
Support Associate
Localendar

[Oct 8, 2008, 9:56:15 AM] [71.172.71.152]

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cfree
New Member

United States
Joined: Aug 18, 2007
Posts: 7
Status: Offline

Re: PayPal	Reply to this Post Reply with Quote
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No transaction number to give you. I've spoken with PayPal, who found the account, but I can't sign into it because our previous manager's name is on it and it's a personal, not business, account. They, therefore, cannot send me a password to gain access and make changes, including giving them a credit card # to pay for an additional year. They suggest opening a NEW account, making it a Business Account, which would take effect when the current one expires in early November. A Business Account would allow multiple users. HELP!!!

[Oct 9, 2008, 12:56:57 PM] [71.3.198.190]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: PayPal	Reply to this Post Reply with Quote
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Please clarify. Do you want to keep the existing account or create a new one? Is the credit card the previous owners card or one that your business uses? Can you provide me the name of the previous manager and I can attempt to look up the account through my end.

Thanks,
Sarah Giles
Support Associate
Localendar

[Oct 10, 2008, 8:49:00 AM] [71.172.71.152]

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cfree
New Member

United States
Joined: Aug 18, 2007
Posts: 7
Status: Offline

Re: PayPal	Reply to this Post Reply with Quote
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Could we correspond by e-mail, rather than using this forum? Seems a bit public for me. Thank you.
carefree_clubhouse@embarqmail.com

[Oct 10, 2008, 11:50:22 AM] [71.3.198.190]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: PayPal	Reply to this Post Reply with Quote
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Sure - please use Contact Us form from the localendar.com homepage to open a ticket
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Oct 15, 2008, 5:14:21 PM] [171.159.64.10]

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