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This topic has been viewed 183 times and has 8 replies

PAM05293
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Joined: Sep 19, 2004
Posts: 3
Status: Offline

Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Our Premium Subscription was renewed automatically via PayPal on April 22. However, we now notice that our calendar is displaying ads and our uploaded images are gone. We expect this to be rectified immediately. If not corrected within 24 hours from first notice, we will file complaint with PayPal.

[May 27, 2009, 12:26:21 PM] [208.28.3.93]

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ashvilleyouth
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Joined: Feb 5, 2009
Posts: 3
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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I am also having the same problem...I upgraded with paypal, however am only able to use the standard features......

There is no one to contact!

[May 27, 2009, 8:45:08 PM] [75.90.67.86]

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PAM05293
New Member

Joined: Sep 19, 2004
Posts: 3
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Is anyone out there, or is Localendar.com on autopilot?

We've already escalated this issue to PayPal, as more than 24 hours has elapsed since our initial attempt to contact Customer Support (directly, not in this forum) without response of any kind. PayPal should have more clout than any one of us does individually, and they have an effective dispute resolution process. Even though PayPal does not offer buyer protection for "intangible items," such as subscriptions for services, the company generally will investigate and attempt to pressure the vendor to make good on the contract. We also are in contact with the Better Business Bureau for Localendar.com's principle office. As you can see, we want this to be resolved immediately!

(P.S. Howdy to Ashville Youth Association. We're neighbors to the south in Greenville. That's SOUTH CAROLINA, not TEXAS as suggested by some of the stupid Google ads on our currently not-so-Premium calendar pages. Sheesh.)

[May 28, 2009, 12:17:27 AM] [71.12.16.210]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Your subscription on the PAM05293 calendar expires June 22. There are currently no ads on that calendar, and uploaded images are displayed correctly.

http://www.localendar.com/public/PAM05293

Perhaps your issue related to another calendar that you are using? There are no other details in the message (or is this a mensa challenge we are meant to figure out?)
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 29, 2009, 9:44:03 AM] [67.86.148.33]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Ashvilleyouth,

See my response to your other post. You posted several queries and did receive replies.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 29, 2009, 9:45:42 AM] [67.86.148.33]

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mschoenberger
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Joined: Sep 19, 2004
Posts: 3
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Same thing here!!! What is going on??

[May 29, 2009, 10:43:52 AM] [72.44.149.62]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Your email has been answered regarding the same question. Your subsription has expired. Without any other information such as a PayPal transaction ID for payment, etc. I cannot help you further.

Sarah Giles
Support Associate
Localendar.com

[May 30, 2009, 9:29:51 PM] [71.187.221.15]

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mschoenberger
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Joined: Sep 19, 2004
Posts: 3
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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Here is the information requested. please fix ASAP!

Dear Maureen Schoenberger,

You sent $9.95 USD to localendar.com for a subscription payment.

-----------------------------------
Payment Details
-----------------------------------

Subscription name: Maureen Schoenberger
Transaction date: Apr 25, 2009
Transaction time: 03:40:21 PDT
Funding source: Credit Card
Subscription number: S-5NE12595XG9682501

[Jun 1, 2009, 10:44:25 AM] [76.116.53.238]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Renewed Premium but account reduced to Standard	Reply to this Post Reply with Quote
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mschoenberger,

Your payment was applied to a calendar titled "mkennedy81" that I cannot locate in our system. Did you perhaps change your member name from "mkennedy81" to "mschoenberger" ?

On the supposition that this is correct, I am applying the subscription to your mschoenberger account until I hear otherwise. I would suggest you cancel your subscription (at paypal) and renew next year under your new member name.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 2, 2009, 10:37:00 PM] [67.86.148.33]

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