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This topic has been viewed 196 times and has 6 replies

clovergarden
New Member

Joined: May 19, 2008
Posts: 3
Status: Offline

ads have appeared and we have premium service	Reply to this Post Reply with Quote
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Paypal has renewed my webmaster account but now ads are appearing in the calendar. The calendar is for clovergarden, my name is Jean Z Koehler, and payment was completed last month. Please make sure my account is updated and remove the ads. Thank you.

[Jul 10, 2009, 9:08:41 AM] [206.53.98.67]

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clovergarden
New Member

Joined: May 19, 2008
Posts: 3
Status: Offline

Re: ads have appeared and we have premium service	Reply to this Post Reply with Quote
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Here is the Paypal info on my renewal. Please let me know when everything is straightened out. Thanks.

Subscription name: Jean Z Koehler
Transaction date: Jun 8, 2009
Transaction time: 04:10:49 PDT
Funding source: Instant Transfer
Subscription number: S-1B007118J35715511

localendar support wrote:
> I show that your calendar expired 7/8/09. Did you receive a confirmation of payment through PayPal? If so, please send me the transaction ID, subscription # or a way of locating your information in PayPal so that I may assist you further.
>
> Thanks for using localendar!
>
> *Matt Olgins*
> /Support Associate/
> localendar.com
> support@localendar.com <mailto:support@localendar.com>
>
> /For the fastest response, don't forget to check out the localendar support forums first !!/
>
>
> --- On *Fri, 7/10/09, jeanzk@mindspring.com /<jeanzk@mindspring.com>/* wrote:
>
>
> From: jeanzk@mindspring.com <jeanzk@mindspring.com>
> Subject: [Unable to Sign On] Support Form, Case #65377
> To: localendar@yahoo.com
> Date: Friday, July 10, 2009, 9:13 AM
>
> Why does my calendar have ads? We pay for Premium Webmaster
> service and it was just renewed. Please remove the ads ASAP and
> let my know how that happened so I can prevent it in the future.
> Thank you. Jean Z Koehler webmaster - Clover Garden School
> Burlington, NC
>
> *Member Logon: clovergarden
> <http://www.localendar.com/elsie?JSP=SystemMonitorMemberManager&member_logon=clovergarden>*
> *Sending Email: jeanzk@mindspring.com
> <http://www.localendar.com/elsie?JSP=SystemMonitorMemberManager&member_email=jeanzk@mindspring.com>*
>
> Browser type and version IE 7.0
> Browser build
> Platform WinXP
> Cookies supported true
> Cookies enabled
> JavaScript supported true
> JavaScript enabled
>
> ------------------------------------------------------------------------
>
>
> No virus found in this incoming message.
> Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.11/2232 - Release Date: 07/11/09 17:56:00
>
>

[Jul 12, 2009, 9:37:32 AM] [206.53.98.67]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: ads have appeared and we have premium service	Reply to this Post Reply with Quote
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Hi Jean,

Please see my email response. I suspect you changed your member name sometime after joining localendar?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 17, 2009, 12:43:34 PM] [67.86.148.33]

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clovergarden
New Member

Joined: May 19, 2008
Posts: 3
Status: Offline

Re: ads have appeared and we have premium service	Reply to this Post Reply with Quote
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Yes, I'd forgotten that I changed the calendar name. Please go ahead and apply the jeanzk renewal to clovergarden. I will go thru paypal and fix my end of the problem. Thank you for figuring out the problem. I look forward to this whole problem finally being fixed. Thank you very much.
Jean Koehler

I think I see the problem... That subscription was for a calendar called "jeanzk" which I no longer see in our system. Did you rename it to clovergarden?

If so, I'll move it over to there (I just extended it another month so you still don't get ads :-))

But - I would recommend if this is what happened that you *cancel* you existing subscription through paypal and re-join when it expires next year. We have no way to tell paypal that your member name has changed.

Thanks for using localendar!

Matt Olgins
Support Associate
localendar.com
support@localendar.com

For the fastest response, don't forget to check out the localendar support forums first !!

--- On Sun, 7/12/09, jean.koehler@clovergardenschool.com <jean.koehler@clovergardenschool.com> wrote:

From: jean.koehler@clovergardenschool.com <jean.koehler@clovergardenschool.com>
Subject: [Unable to Sign On] Support Form, Case #61751
To: localendar@yahoo.com
Date: Sunday, July 12, 2009, 2:36 AM

Here is the Paypal info on my renewal. Please let me know when everything is straightened out. Thanks. Subscription name: Jean Z Koehler Transaction date: Jun 8, 2009 Transaction time: 04:10:49 PDT Funding source: Instant Transfer Subscription number: S-1B007118J35715511 localendar support wrote: > I show that your calendar expired 7/8/09. Did you receive a confirmation of payment through PayPal? If so, please send me the transaction ID, subscription # or a way of locating your information in PayPal so that I may assist you further. > > Thanks for using localendar! > > *Matt Olgins* > /Support Associate/ > localendar.com > support@localendar.com > > /For the fastest response, don't forget to check out the localendar support forums first !!/ > > > --- On *Fri, 7/10/09, jeanzk@mindspring.com / /* wrote: > > > From: jeanzk@mindspring.com > Subject: [Unable to Sign On] Support Form, Case #65377 > To: localendar@yahoo.com > Date: Friday, July 10, 2009, 9:13 AM > > Why does my calendar have ads? We pay for Premium Webmaster > service and it was just renewed. Please remove the ads ASAP and > let my know how that happened so I can prevent it in the future. > Thank you. Jean Z Koehler webmaster - Clover Garden School > Burlington, NC > > *Member Logon: clovergarden > * > *Sending Email: jeanzk@mindspring.com > * > > Browser type and version IE 7.0 > Browser build > Platform WinXP > Cookies supported true > Cookies enabled > JavaScript supported true > JavaScript enabled > > ------------------------------------------------------------------------ > > > No virus found in this incoming message. > Checked by AVG - www.avg.com Version: 8.5.375 / Virus Database: 270.13.11/2232 - Release Date: 07/11/09 17:56:00 > >

Member Logon: clovergarden
Sending Email: jean.koehler@clovergardenschool.com

[Jul 20, 2009, 4:16:15 PM] [206.53.98.67]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: ads have appeared and we have premium service	Reply to this Post Reply with Quote
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All set! Thanks for bearing with us while we figured this out.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 22, 2009, 3:49:03 PM] [171.161.160.10]

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gunnyhiles
New Member

Joined: Jun 13, 2009
Posts: 6
Status: Offline

Re: ads have appeared and we have premium service	Reply to this Post Reply with Quote
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All set! Thanks for bearing with us while we figured this out.

I have the same problem with ads.
Robert Hiles
2421 Evergreen--TX
xxx-xxx-6779

[Jul 22, 2009, 11:52:50 PM] [76.238.190.255]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: ads have appeared and we have premium service	Reply to this Post Reply with Quote
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You appear to have a trial calendar, in which you will see ads until you purchase a Premium subscription.

Sarah Giles
Support Associate
Localendar.com

[Jul 28, 2009, 3:32:48 PM] [71.187.221.15]

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