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This topic has been viewed 230 times and has 4 replies

hcmgroup
Newbie

Joined: Sep 25, 2009
Posts: 22
Status: Offline

Premium subscription not turned on	Reply to this Post Reply with Quote
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Please advise why I am unable to access premium features. I completed subscription form and Pay Pal has charged my account.
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[Edit 1 times, last edit by hcmgroup at Dec 30, 2009, 10:11:53 AM]

[Dec 30, 2009, 10:11:13 AM] [First IP: 199.67.138.44 - Last IP: 199.67.138.44]

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hcmgroup
Newbie

Joined: Sep 25, 2009
Posts: 22
Status: Offline

Re: Premium subscription not turned on	Reply to this Post Reply with Quote
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THIS COULD BE THE SHORTEST PREMIUM SUBSCRIPTION ON RECORD IF WE CANCEL ONE DAY AFTER WE SUBSCRIBED SINCE NO ONE IS RESPONDING TO OUR CONCERN.

DOES ANYONE MANAGE THESE POSTS?

[Dec 30, 2009, 8:01:25 PM] [76.122.168.72]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: Premium subscription not turned on	Reply to this Post Reply with Quote
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Yes, we manage these posts. However, as previously noted we do not offer 24/7 support.
If you would please provide us with some more information regarding your recent subscription it would be helpful. The calendar "hcmgroup" currently shows an expiration of 10/25/09 (trial calendar).
We would need your PayPal confirmation information such as your Invoice ID, Transaction ID, etc. to further help. If you wish to email the information rather than post it, please feel free to do so.

Sarah Giles
Support Associate
Localendar.com

[Jan 3, 2010, 10:48:41 PM] [96.225.98.105]

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hcmgroup
Newbie

Joined: Sep 25, 2009
Posts: 22
Status: Offline

Re: Premium subscription not turned on	Reply to this Post Reply with Quote
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I will email you the information.

Comment: I understand you do not provide 24/7 service but it is extremely difficult to know how you offer support. For instance in your reply to my post you suggest I can send an email without providing an address. I had to get your email address from PayPal. Honestly, I'd like to make this work but I have found it very difficult to complete simple tasks.

[Jan 5, 2010, 3:38:19 PM] [199.67.131.152]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6452
Status: Offline

Re: Premium subscription not turned on	Reply to this Post Reply with Quote
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There is also a "Contact Us" link on our footer which has a specific section for Subscription Issues (which receive escalated priority).

But, you already know that b/c we got your info and corrected your subscription smile

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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jan 6, 2010, 11:35:09 PM] [68.198.253.122]

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