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This topic has been viewed 162 times and has 4 replies

GRSA
New Member

Joined: Jul 14, 2009
Posts: 2
Status: Offline

Cancellation and Refund	Reply to this Post Reply with Quote
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Hello,
Today I received a note that my account was automatically debited for renewal, however, we are no longer using the calendar. Therefore, I immediately went into PayPal and cancelled the premium subscription. I would like to know if a refund is possible since I cancelled the same day as the renewal?

I really do not recall authorizing an automatic withdrawal for renewal, and I had not received anything warning me that my renewal was coming up. Otherwise I would have cancelled when we stopped using the service earlier this fall.

We have appreciated your service, it was very helpful as we developed our online presence.

Thank you!
Penny Hock
GRSA.net

[Dec 2, 2010, 3:36:49 PM] [24.14.190.38]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: Cancellation and Refund	Reply to this Post Reply with Quote
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We are glad you have enjoyed using our calendar. Sorry to see you go.
There was an email sent to you today regarding this question. Basically, you have taken the appropriate steps.
When you signed up for PayPal, you agreed to an automatic renewal on an annual basis. Your expiration date is displayed to the left of your calendar under the month. No notices are sent out for automatic renewal.
Once PayPal has reviewed your request for refund you will receive a confirmation email from them.

Thanks,

Sarah Giles
Support Associate
Localendar.com

[Dec 5, 2010, 9:11:29 PM] [96.225.98.105]

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GRSA
New Member

Joined: Jul 14, 2009
Posts: 2
Status: Offline

Re: Cancellation and Refund	Reply to this Post Reply with Quote
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Hi Sarah,
Thanks so much for taking the time to reply. I will be on the lookout for an email from PayPal.

Have a wonderful holiday season and thanks again for the service.

Regards,
Penny
GRSA.net

[Dec 7, 2010, 5:27:57 PM] [24.14.190.38]

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SarahGiles
localendar Expert

Joined: Sep 28, 2008
Posts: 356
Status: Offline

Re: Cancellation and Refund	Reply to this Post Reply with Quote
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Happy to help. Hope you have a wonderful holiday season too.

Sarah Giles
Support Associate
Localendar.com

[Dec 8, 2010, 9:08:42 PM] [96.225.98.105]

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friendshipduluth
New Member

Joined: Oct 18, 2010
Posts: 3
Status: Offline

Re: Cancellation and Refund	Reply to this Post Reply with Quote
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Hi I'm the webmaster for our church website and I need the following info on the company for our tax department. We're about to register for the premium for the calendar

Address
Phone Number
Tax ID#

[Jan 10, 2011, 12:08:17 PM] [99.120.244.59]

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