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This topic has been viewed 236 times and has 16 replies

nswow
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Joined: Sep 19, 2004
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Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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For the last month events that have been removed from the calendar (and in fact do not appear on it) are sending out reminder notices (which we then have to send out a manual email telling everybody to ignore it). this has happened several times, and today it even sent out 2 reminders for the event that no longer existed. this is a big problem, need help please.

[May 31, 2012, 11:20:26 PM] [98.229.8.234]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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I think one of our test servers had email turned on by mistake (and was sending reminders from an old backup of data we use for testing). That should be corrected now.
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Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 4, 2012, 2:41:02 PM] [24.190.17.62]

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nswow
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Joined: Sep 19, 2004
Posts: 23
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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thanks, i'll let you know if it happens again.

[Jun 13, 2012, 9:24:12 PM] [98.229.8.234]

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nswow
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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It happened again this morning, the "real" announcement went out, followed by the "obsolete" one with incorrect times/locations. We again had to inform everyone to ignore the reminder. Please make this stop, it is confusing our members, thanks.

[Jun 14, 2012, 10:50:20 PM] [98.229.8.234]

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support
localendar Expert

Joined: Aug 9, 2022
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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That pesky dev email server restarted itself during our Twitter testing. It should definitely be disabled now.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 15, 2012, 1:26:57 AM] [24.190.17.62]

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nswow
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Joined: Sep 19, 2004
Posts: 23
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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Again yesterday we are getting duplicates (old and new versions of events). If this is really your test server, can you please delete anything from us to prevent this? Also, why is it that nobody else seems to be having a similar problem?

Is there someone i can forward the reminder email to, in case there is info on them that can help you track down what is going on? This is a big problem. Thanks.

[Jul 4, 2012, 1:42:36 PM] [98.229.8.234]

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support
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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That server is still disabled from everything I know - but I will check any other non-prod db backups we have and remove any details associated with your calendar.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 7, 2012, 9:09:35 PM] [157.157.24.181]

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nswow
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Joined: Sep 19, 2004
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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Got more dupes today....

[Jul 8, 2012, 11:00:12 PM] [98.229.8.234]

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support
localendar Expert

Joined: Aug 9, 2022
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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Hopefully no more..
It seems that some "disaster recovery" hardware was being moved between datacenters, and the admins were re-activating some disabled services to make sure the move went OK. Problem is, they didn't de-activate it when they were finished, and hence the dupe emails.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jul 13, 2012, 5:22:24 PM] [24.190.17.62]

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nswow
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Joined: Sep 19, 2004
Posts: 23
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Re: Deleted events are sending reminder emails	Reply to this Post Reply with Quote
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Still getting them, 1 last week and again today. PLEASE make this stop. I don't know if you can check our calendar and see if anything is amiss, but I don't see anything unusual on it.

[Jul 31, 2012, 11:03:36 PM] [98.229.8.234]

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