Forums - View Thread - Events won't Update or SaveAs

Welcome Guest | Login

Index | Recent Threads | Register |

Forums » List all forums » Forum: General Discussion » Thread: Events won't Update or SaveAs

Quick Go »

Thread Status: Normal
Total posts in this thread: 18

[Change thread status] [Delete this Thread] [Move this Thread]
[Add To My Favorites] [Watch this Thread] [Post new Thread]

Author

This topic has been viewed 329 times and has 17 replies

sgiojokai
Newbie

Joined: Jan 2, 2013
Posts: 30
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

Case #33925 - Hi Jason.. Received your email.. Clearing cache did not help. I also own sgidenver (free) and sgitower (premium) and NOT having any problems with those 2 accounts. Only this account, sgiojokai. Update not working in IE or Chrome. Perplexing!! crying

[Jun 12, 2015, 7:43:59 PM] [24.9.36.128]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

If you check your calendar, you'll see a test event that I added, updated, and then saved as a copy.

We don't change our core JS files often (the last time was 3 years ago actually), but when we do, there is always this situation with a small percentage of users. For most, clearing the cache works fine:
http://www.wikihow.com/Clear-Your-Browser's-Cache

In some cases, your internet service provider might also be caching the file, and serving a stale copy (there is no easy way to force them to refresh other than wait)

If anyone is having this error and can report the javascript error message they receive, it would be interesting to see; but the code is operating normally for the majority of users so it's unlikely there is a bug.
http://www.inmotionhosting.com/support/website/javascript/diagnose-javascript-errors
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 12, 2015, 11:19:38 PM] [24.190.224.252]

[Link]

sgiojokai
Newbie

Joined: Jan 2, 2013
Posts: 30
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

I saw the test events you added. I was able to changed details and save. Still cannot update anything I put in previously.
I tried to update event on the 6th. Clicked to open event. Clicked on 'save as copy'. had javescript debugger open. got the following message at line 708. don't know if this means anything.
Unable to get property 'value' of undefined or null reference
----------------------------------------
[Edit 1 times, last edit by sgiojokai at Jun 13, 2015, 3:56:29 AM]

[Jun 13, 2015, 3:33:20 AM] [First IP: 24.9.36.128 - Last IP: 24.9.36.128]

[Link]

sgiojokai
Newbie

Joined: Jan 2, 2013
Posts: 30
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

Marc - From what I could see in the javascript, it looks like at line 708 it's trying to verify or check a twitter link. So I established a link to my twitter account AND low and behold, I was then able to update several times the event on June 6th.. But I don't really want the link active to my twitter account..
----------------------------------------
[Edit 2 times, last edit by sgiojokai at Jun 13, 2015, 4:08:07 AM]

[Jun 13, 2015, 3:46:43 AM] [First IP: 24.9.36.128 - Last IP: 24.9.36.128]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

If anyone else is having this issue, I'd like to suggest hitting https://www.localendar.com (our SSL page) instead of http://www.localendar.com, since that will prevent an ISP from serving old files.

I'll pass along the Twitter issue to see if there is anything there. You *should not* have to associate your Twitter account with localendar. That is optional.
You can unlink your account directly from your Twitter settings.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news
----------------------------------------
[Edit 1 times, last edit by support at Jun 15, 2015, 1:09:32 AM]

[Jun 15, 2015, 12:22:15 AM] [First IP: 24.190.224.252 - Last IP: 24.190.224.252]

[Link]

district45
New Member

Joined: Jan 18, 2015
Posts: 14
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

I tried both ways and still notice the same behavior when trying to update a newly created event. I think the problem may be related to the Publish as Local Event checkbox. I found that if I uncheck the box, it allows me to go back and update the event I just created. If I leave it checked off, it does not work.

[Jun 16, 2015, 12:03:46 AM] [68.9.64.88]

[Link]

support
localendar Expert

Joined: Aug 9, 2022
Posts: 6437
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

That is a useful discovery; there is an internal check for zipcode (which we no longer use) which may have been called in some cases. You should be able to click that checkbox (and update/save as) now
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 16, 2015, 1:02:25 AM] [24.190.224.252]

[Link]

district45
New Member

Joined: Jan 18, 2015
Posts: 14
Status: Offline

Re: Events won't Update or SaveAs	Reply to this Post Reply with Quote
	[Delete this Post]

hallelujah it works! Thank you for fixing the issue!

[Jun 16, 2015, 6:58:17 PM] [159.221.32.10]

[Link]

[Show Thread Printable Version] [Post new Thread]