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wolflake
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Joined: Jul 25, 2005
Posts: 2
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Payment Sent - Now notified Account is Canceled	Reply to this Post Reply with Quote
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My Paypal is not set up for auto draw. After receiving first notification from localendar that the payment failed, I sent a payment via paypal. I also sent an email via your portal to customer service to notify you of transaction ID and account information. I just received an email telling me the the premium service for my account is canceled. Does anyone respond to the customer service requests?

[Mar 7, 2013, 1:47:10 PM] [173.218.67.174]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
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Re: Payment Sent - Now notified Account is Canceled	Reply to this Post Reply with Quote
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>Does anyone respond to the customer service requests?
The most recent support ticket I see is from 9:27 this morning.

Regarding your previous ticket, it was answered Mar 4:
"Have you recently changed any of your billing information?" (we did not receive any response)

For the transaction id you pasted, we did not get a notification from Paypal. It appears that it did go through, however, it also states:

Amount: $9.95 USD Date of payment failure: Feb 22, 2013 Subscription Name: Premium Basic Subscription Number: S-3DF511758X612740A Item Number: 0987654321

I suspect this is an issue on Paypal's side to not correctly send the notification. I am going to activate your subscription manually.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Mar 7, 2013, 8:38:35 PM] [24.189.166.34]

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wolflake
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Joined: Jul 25, 2005
Posts: 2
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Re: Payment Sent - Now notified Account is Canceled	Reply to this Post Reply with Quote
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The previous ticket I sent the 22nd of February was answered March 4th? Is there somewhere I should have been looking for the response other than my email? The only mail I received regarding this was, from Paypal saying the subscription was cancelled on March 2nd. I would like to know this information for the future.
Thank you

[Mar 7, 2013, 10:52:18 PM] [173.218.67.174]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6395
Status: Offline

Re: Payment Sent - Now notified Account is Canceled	Reply to this Post Reply with Quote
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>I would like to know this information for the future.

What information is it that you would like to know? That the subscription was funded/activated? Paypal did not send us notification about the payment completing after the initial failures, which is what resulted in the delay activating your subscription.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Mar 11, 2013, 8:09:26 PM] [24.189.166.34]

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