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dentous
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Joined: Sep 19, 2004
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Dear Support,

A client of mine has been using localendar for several years and ran into a problem around February this year - she wasn't able to access the Add Event menu anymore. The menu simply does not appear anymore. I showed her a screen-shot and pointed out where the menu should appear and she said it does not appear in her browser. She is using an iMac with Mac OS 9.0.4, Internet Explorer 5.1. We tried to install another browser but FireFox won't install nor Opera. She doesn't have Safari on her computer. For the moment I'm adding events and she's able to click on them and alter them as necessary but I have to enter them initially - she cannot enter a new event. Any thoughts?

With kind regards,
Dan

[May 29, 2006, 4:49:16 PM] [212.238.220.10]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
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Can you have her click on the Contact Us link on the bottom of the page, and post the small table below the contact form here?

example:
Browser type and version IE 6.0
Browser build
Platform WinXP
Cookies supported true
Cookies enabled
JavaScript supported true
JavaScript enabled

There have been scattered reports of this issue; and I suspect it has something to do with the new mini-navigation calendar on the left menu, and browser detection not working correctly on Macs.
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[May 30, 2006, 12:20:34 PM] [205.142.0.77]

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dentous
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Joined: Sep 19, 2004
Posts: 5
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Hi, she sent me the following:

Browser type and version IE 5.17
Browser build
Platform MacPPC
Cookies supported true
Cookies enabled
JavaScript supported true
JavaScript enabled

I hope this helps.

With kind regards,
Dan

[May 31, 2006, 8:45:32 PM] [212.238.220.10]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
Status: Offline

Re: Add Event Menu is gone	Reply to this Post Reply with Quote
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Ah - apparently it has to do with a migration away from the DHTML calendar we had developed internally on the left menu to a commercial product. I contacted the vendor, and received the following response:

We made the decision to not support this browser. Not only is the Javascript implementation buggy, and the number of users small, it is shrinking as more people are migrating to OSX and Safari or Firefox. For instance on our pages we are seeing 0.13% usage of IE 5.2.

Is there any likelihood she will upgrade her browser/os?
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 7, 2006, 9:38:39 PM] [69.121.249.41]

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dentous
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Joined: Sep 19, 2004
Posts: 5
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Re: Add Event Menu is gone	Reply to this Post Reply with Quote
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Thanks for the follow-up.

My client realizes that she has an old computer, os and browser but she hasn't wanted to upgrade. I'll let her know what you told me. Myabe she'll upgrade now ...

Is there a way that the vendor could put a test on their menu so that if the browser is not capable of rendering the new menu it will render the old menu?

Thanks again,
Dan

[Jun 8, 2006, 1:12:22 PM] [212.238.220.10]

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dentous
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Joined: Sep 19, 2004
Posts: 5
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I spoke with my client and she said that she has other financial responsibilities at the moment so she won't be upgrading soon. For the moment I'll continue to enter her calendar updates for her ...

[Jun 8, 2006, 4:28:48 PM] [212.238.220.10]

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dentous
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Joined: Sep 19, 2004
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I figured out a workaround for my client.

1. She logs into her localendar account.
2. She pastes into her browser's address bar http://www.localendar.com/elsie?DAM=EventEditor

Is it possible to put this link somewhere on the page or as I mentioned earlier, have the old menu appear when the browser is not capable of dsiplaying the new menu?

[Jun 9, 2006, 1:01:25 AM] [212.238.220.10]

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support
localendar Expert

Joined: Aug 9, 2022
Posts: 6438
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Re: Add Event Menu is gone	Reply to this Post Reply with Quote
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We can try and hide the small calendar for Mac (IE 5.1) users; I'm a little surprised the event editor works, b/c it uses the same dynamic calendar for date selection (I guess the drop-downs still function)

THe problem w/ the old code is we are really keen on retiring it as it is a big burden to maintain (it was written when browsers were a lot less standard than they are today, if you can imagine such a time ever existed wink

)
----------------------------------------
Marc Higgins
Support Associate, localendar.com
Follow us on Twitter! http://www.twitter.com/localendar_news

[Jun 12, 2006, 9:17:18 PM] [69.121.249.41]

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