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Forums » List all forums » » Forum: General Discussion » » » Thread: Reminder notices showing wrong date - dates are one day off |
| Posted by dhrozen1 at Apr 3, 2012, 7:26:16 PM |
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Reminder notices showing wrong date - dates are one day off Just noticed, but beginning between Dec 3 2010 and Dec 7 2010, the event reminder notices that we get are now coming through with the wrong date. Ex.. an event may be listed for December 7 on the calendar, but the reminder comes through with December 6. All reminders, beginning with Dec 7 2010 started coming through with a date listed one day early. Please advise on how to fix if possible. Thank you, Donna |
| Posted by support at Apr 7, 2012, 1:49:12 PM |
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Re: Reminder notices showing wrong date - dates are one day off I assume they are coming through *at* the correct time, but not *with* the correct time? Sounds time-zone related. We'll have a look. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by dhrozen1 at Apr 27, 2012, 6:41:29 PM |
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Re: Reminder notices showing wrong date - dates are one day off Hi Marc, any success? All notices are still coming in with incorrect date. (one date early). Ex. On calendar, event appears on correct day, say, April 5, but notice comes out saying event is on April 4). It might be a time zone issue, but nothing we changed knowingly? We are on Eastern time - New York, etc. Thanks, Donna |
| Posted by support at Apr 30, 2012, 8:28:46 PM |
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Re: Reminder notices showing wrong date - dates are one day off Sorry for the delay in getting back to you on this. This is the top item on our dev's to-do list, but we have been preoccupied with another issue related to bad requests and attempts to spam the site. Once we have that issue stabilized, we'll be turning our attention back to this problem. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by support at Apr 30, 2012, 10:08:37 PM |
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Re: Reminder notices showing wrong date - dates are one day off I just did a sample EST event test for 5:45, April 30, and the event reminder came through w/ the correct time and date. Can you tell me the date/title of one of the events on your calendar that didn't come through correctly, and I will take a look to see if there is something specific to your calendar. Is the problem just with All Day events, or events with specific start times? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by dhrozen1 at May 2, 2012, 12:49:10 PM |
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Re: Reminder notices showing wrong date - dates are one day off Hi Marc, Here is an example. The event below is on our calendar (and has been for years) on April 30. The reminder (below) is what I, and others, received via email. Notice the date is one day early, April 29. All of the events on my calendar are all-day events.. they do not stop and start at a specified time. This is happening with every event on my calendar. I am in Maryland, Eastern Time. Thanks for your continued support on this! Donna From: "remind agent" <remind_agent@localendar.com> To: [my email address redacted] @comcast.net Sent: Sunday, April 22, 2012 12:00:17 AM Subject: Reminder from localendar.com : Donna & Jim's Anniversary - 1994 at 12:00 AM Apr 29, 2012 You requested a reminder for the following item: [12:00 AM Apr 29, 2012] Donna & Jim's Anniversary - 1994 Click here to view family calendar 2012 18 2013 19 2014 20 [...etc.. edited rest of dates to save space] Thank you for using www.localendar.com |
| Posted by support at May 4, 2012, 10:48:55 PM |
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Re: Reminder notices showing wrong date - dates are one day off Got it, thanks. That helps narrow things down as I think events that are not All Day are working correctly. ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
| Posted by dhrozen1 at May 14, 2012, 3:04:50 PM |
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Re: Reminder notices showing wrong date - dates are one day off Hi there.. wondering if you've had any success? Still spitting out reminders w/ wrong dates. We have not changed our appts from specific time to all day - they have always been ALL DAY events. Thanks for your assistance!! Donna |
| Posted by support at May 15, 2012, 4:41:21 PM |
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Re: Reminder notices showing wrong date - dates are one day off Hmm.. I responded to a support ticket you had open. We deployed a fix that should have corrected this issue (maybe after your last reminder?) If you still get reminders a day early, can you please give me the title/date of one of these events? ---------------------------------------- Marc Higgins Support Associate, localendar.com Follow us on Twitter! http://www.twitter.com/localendar_news |
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